Engagement Manager - REMOTE

Medium; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in customer engagement is seeking an Engagement Manager in Germany. The role focuses on enhancing customer satisfaction and engagement through proactive communication and relationship building. Ideal candidates should have 5+ years of experience in account management, possess excellent negotiation skills, and be fluent in both German and English. This position offers benefits like paid vacation and training opportunities, and a state-of-the-art working environment.

Leistungen

30 days of paid vacation

Employee Share Program

Modern office space

Access to sports programs

Attractive company bicycle arrangements

Training opportunities

Qualifikationen

• 5+ years of experience in customer engagement, account management, or project management.
• Expertise in solution development, RFP processes, and customer success practices.

Aufgaben

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships.
• Identify customer needs and translate them into actionable insights.

Kenntnisse

Customer engagement

Account management

Communication

Negotiation

Project management

Organizational skills

Fluent German

Fluent English

Ausbildung

Bachelor’s degree in Business, IT, Engineering or related field

Jobbeschreibung

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Engagement Manager. In this role, you will have a significant impact on customer satisfaction and engagement by serving as the main point of contact. You will build long-term relationships and ensure that customer needs and expectations are met through collaboration and innovative solutions.

Accountabilities

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships based on trust and mutual success.
• Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
• Explore and support customer-driven ideas, helping shape them into feasible solutions.
• Collaborate with customers to identify innovation opportunities and value-added services.
• Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
• Work closely with project and delivery teams to ensure customer satisfaction during execution.
• Identify opportunities for upselling, cross-selling, or extending service scope.

Requirements

• Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus).
• 5+ years of experience in customer engagement, account management, or project management.
• Expertise in solution development, RFP processes, and customer success practices.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Fluent German and English language skills.

Benefits

• 30 days of paid vacation and internal/external training opportunities.
• Employee Share Program and attractive company bicycle arrangements.
• Modern office space at central locations with high-tech equipment.
• Access to sports programs and the corporate benefits portal.
• Plenty of room for innovation in a high-growth environment.
• Flat hierarchies and attractive development opportunities.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.