Emerging Business Customer Success Manager

PowerToFly; Remote; EUR 71.000 - 124.000; Vollzeit

Zusammenfassung

A leading cloud solutions company seeks a Customer Success Manager to partner with construction customers and help them maximize their value from cloud solutions. This role involves onboarding, conducting success planning meetings, and fostering strong customer relationships. The ideal candidate will have over 5 years of experience in a B2B environment, an understanding of the AEC industry, and excellent communication skills. This position offers a competitive salary, with a remote work option available.

Leistungen

Health, Dental, and Vision Insurance

Paid volunteer time off

6-week paid sabbatical every 4 years

Qualifikationen

• 5+ years of experience in a customer-facing, B2B role.
• Capacity for running discovery discussions in the AEC industry.
• Ability to travel up to 25% for customer engagements.

Aufgaben

• Onboard new customers to accelerate their time to value.
• Conduct success planning meetings and check-in calls.
• Develop a trusted advisor relationship with customers.

Kenntnisse

Customer Success

Account Management

Communication skills

Problem-solving

Industry knowledge (AEC)

Ausbildung

4-year college degree or equivalent experience

Jobbeschreibung

Position Overview

Your goal as a Customer Success Manager within the Autodesk Emerging Business Customer Success organization will be to partner with our construction customers to help them unlock value from our cloud solutions, including Autodesk Construction Cloud (ACC), while driving growth for Autodesk.

Reporting to the Manager of Customer Success, the Customer Success Manager serves as a strategic partner to assigned accounts, namely general contractors and subcontractors in the construction industry. You will partner with your assigned accounts, and dive deep into the many business units of your customers. You will conduct collaborative success planning engagements to understand your customers’ strategic business initiatives and align them to desired outcomes. You will map your customers’ desired outcomes to industry workflows and Autodesk product capabilities, then mobilize cross‑functional teams to execute success plans. Your work will ensure customers successfully adopt Autodesk workflows and capabilities, thus maximizing their ROI with Autodesk.

Throughout the course of the customer lifecycle, you will communicate progress made and value delivered to diverse stakeholders via Executive Business Reviews. You will also proactively identify and monitor risks to customer sentiment and value delivery across your assigned accounts. To mitigate risk and secure renewals, you will develop contingency plans with your account team and elevate critical issues with clear recommendations.

This job is remote and can be located anywhere in the USA, preferably near an airport due to travel requirements.

Responsibilities

• Promote and encourage the usage and adoption of Autodesk products, with a focus on Autodesk Construction Cloud (ACC)
• Onboard new customers with a focus on accelerating their time to value and helping them achieve their business initiatives and desired outcomes
• Seek areas to expand solution adoption and recommend best practices to improve their post‑purchase adoption
• Hold regular success planning meetings, check‑in calls, executive business reviews, and mentoring sessions with customers
• Leverage customer usage and health data to monitor account well‑being, with the intent to detect potential churn issues and take proactive measures to mitigate them
• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within Autodesk
• Propose and build processes to allow our organization to scale, and collaborate with various stakeholders and teams to improve the way we work

Minimum Qualifications

• 5+ years of experience in a customer‑facing, B2B role (Customer Success, Account Management, or similar)
• 4‑year college degree or equivalent experience
• Ability to travel up to 25% for in‑person customer engagements and internal meetings
• Intellectual curiosity to continually learn about customers, their industry, competitive landscape, and Autodesk’s offerings
• Capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry
• Resilient as customers’ and Autodesk’s priorities evolve
• Passionate about solving customer problems and making decisions with a customer‑first mindset
• Accountable for value delivery within your book of business to ensure customers maximize their ROI with Autodesk
• Build strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment
• Address conflict and misalignment constructively, prioritizing solutions and relationships
• Demonstrate executive presence and excellent communication skills, and articulate complex ideas with clarity to diverse audiences
• Interpret difficult situations and provide solutions for resolution
• Comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross‑functionally with sales to ensure renewals and identify expansion opportunities

Benefits

• Health, Dental, Vision and Life Insurance
• Work‑Life Balance initiatives
• Paid volunteer time off
• 6‑week paid sabbatical every 4 years
• Employee Resource Groups
• A “week of rest” at the year’s end

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive.

Salary Transparency

For U.S.‑based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.