Dynamics CE functional consultant

Empiric; Dortmund; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A dynamic technology consulting company in Dortmund is seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant. This role offers the opportunity to lead a greenfield project, design scalable CRM solutions, and collaborate with stakeholders to enhance customer engagement strategies. Ideal candidates should have proven experience with Dynamics 365 modules and excellent communication skills. This position allows for hybrid working arrangements and provides a competitive salary and benefits package.

Leistungen

Competitive salary and benefits package

Opportunity to innovate and shape CRM strategy

Qualifikationen

• Proven experience as a Microsoft Dynamics 365 CRM Functional Consultant.
• Strong hands-on knowledge of Dynamics 365 Marketing, Sales, and Customer Service modules.
• Experience delivering greenfield or large-scale CRM implementations.

Aufgaben

• Lead the functional design and implementation of a greenfield Microsoft Dynamics 365 CRM solution.
• Gather, analyse, and translate business requirements into scalable CRM solutions.
• Collaborate with technical teams to ensure seamless delivery and high-quality outcomes.

Kenntnisse

Proven experience as a Microsoft Dynamics 365 CRM Functional Consultant

Strong hands-on knowledge of Dynamics 365 Marketing, Sales, and Customer Service modules

Experience working with Customer Insights and customer journey orchestration

Strong stakeholder management and communication skills

Ability to translate complex business needs into clear functional designs

Experience working in agile or hybrid delivery environments

Jobbeschreibung

Microsoft Dynamics 365 CRM Functional Consultant

Location : Germany (Hybrid / Remote options available)

Contract Type : Permanent / Full-Time

About the Role

We are seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant to join an organisation following an exceptionally successful year of growth. This is a greenfield opportunity , offering the chance to play a key role in shaping, designing, and delivering a modern Dynamics 365 CRM landscape from the ground up.

You will work closely with business stakeholders to innovate, streamline, and enhance CRM capabilities , ensuring the platform supports future growth, customer engagement, and data-driven decision‑making.

Key Responsibilities

• Lead the functional design and implementation of a greenfield Microsoft Dynamics 365 CRM solution
• Gather, analyse, and translate business requirements into scalable CRM solutions
• Configure and optimise Dynamics 365 modules, including :
• Marketing
• Sales
• Customer Service
• Customer Insights & Customer Journey Insights
• Design end‑to‑end customer journeys to improve engagement and lifecycle management
• Act as a trusted advisor to stakeholders, recommending best practices and innovative solutions
• Collaborate with technical teams to ensure seamless delivery and high‑quality outcomes
• Support testing, user training, and change management activities
• Continuously identify opportunities to improve processes and system performance

Required Experience & Skills

• Proven experience as a Microsoft Dynamics 365 CRM Functional Consultant
• Strong hands‑on knowledge of Dynamics 365 Marketing, Sales, and Customer Service modules
• Experience working with Customer Insights and customer journey orchestration
• Background delivering greenfield or large‑scale CRM implementations
• Strong stakeholder management and communication skills
• Ability to translate complex business needs into clear functional designs
• Experience working in agile or hybrid delivery environments

Why Join?

• Greenfield project with real ownership and influence
• Opportunity to innovate and shape the future CRM strategy
• Join a company coming off the back of a highly successful year
• Collaborative, forward‑thinking environment with a focus on quality and impact
• Competitive salary and benefits package

Please get in contact by applying or send me an email : [e-mail]