(DRS) Clerk Customer Service

Morrison Express; Dresden; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading global logistics company in Dresden is seeking a Clerk Customer Service (m/f/d) to support national and international clients. The ideal candidate will have completed commercial training, strong communication skills in German and English, and experience in customer service. Responsibilities include order entry, invoice verification, and ensuring KPIs are met. Competitive conditions and growth opportunities await.

Qualifikationen

• Completed commercial training, e.g. Clerk for forwarding and logistics services or similar.
• Experience in telephone customer service and complaints management.
• Excellent communication skills and experience in direct customer contact.
• Confident German/English language skills, both written and spoken.
• Good knowledge of MS Office.
• Flexibility, ability to work in a team, independent working style.
• Conscientious and result-oriented way of working.

Aufgaben

• Support for national and international clients and customers.
• Entry of orders in the transport management system.
• Invoice verification and correspondence with external service providers.
• Close cooperation with colleagues in customs and transport planning.
• Development and optimization of processes.
• Reporting and shipment tracking.
• Ensuring customer-specific KPIs are met.

Kenntnisse

Telephone customer service

Complaints management

Excellent communication skills

Confidence in German

Confidence in English

Good knowledge of MS Office

Flexibility

Teamwork

Independent working style

Conscientious working style

Ausbildung

Completed commercial training as Clerk for forwarding and logistics

Tools

CargoWise

Jobbeschreibung

Overview

Morrison Express Corporation was founded in 1972 and has grown into one of the world's leading providers of freight forwarding and logistics services. We are a global logistics company with local offices in EMEA and ambitious growth plans. We have an experienced team of more than 1,800 professionals around the world and we're still growing.

For our office in Dresden we are looking for:

Clerk Customer Service (m/f/d)

Responsibilities

• Support for national and international clients and customers.
• Acceptance of inquiries or complaints, preparation of offers.
• Entry of orders in the company-specific transport management system.
• Invoice verification and correspondence with external service providers and specialist departments.
• Close cooperation with colleagues (m/f/d) in the customs department and transport planning.
• Development and optimization of existing and new processes.
• Reporting/shipment tracking.
• Ensuring that customer-specific KPIs are met.

Qualifications

• Completed commercial training, e.g. Clerk for forwarding and logistics services (m/f/d) or similar.
• Experience in telephone customer service and complaints management.
• Excellent communication skills and experience in direct customer contact.
• Confident German/English language skills, both written and spoken.
• Good knowledge of MS Office.
• Flexibility, ability to work in a team, independent working style, structured and committed organizational skills.
• You are characterized by a conscientious and result-oriented way of working.
• CargoWise knowledge is an advantage.

Application

If you are interested in working for us and helping to develop our organization, please email your CV to: [e-mail] or [e-mail].

To learn more about our organization, visit our website at www.morrisonexpress.com.