Documentation Specialist (fmd)

Parloa; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A fast-growing startup in Generative AI is looking for a Documentation Specialist to create and maintain clear and user-friendly documentation. This role involves collaborating with multiple teams to translate complex concepts into accessible information. Ideal candidates have 5+ years of experience, strong background in technical documentation, and a product-thinking mindset. The company offers competitive compensation, flexible hours, and a hybrid work environment in Berlin.

Leistungen

Competitive compensation

Flexible working hours

28 vacation days

Access to training budget

Deutschland Ticket

Job Rad

Urban Sports Club

Qualifikationen

• 5+ years of experience in documentation.
• Strong background in product documentation and APIs.
• Confidence in translating technical concepts.

Aufgaben

• Create and maintain user-friendly documentation.
• Collaborate with experts to capture knowledge.
• Keep documentation updated in a fast-moving environment.

Kenntnisse

Technical and customer-facing documentation

Building and scaling documentation standards

Translating AI concepts for non-experts

Detail-oriented mindset

Product-thinking mindset

Ausbildung

Experience in SaaS AI or product-driven company

Tools

GitBook

Jira

Notion

Jobbeschreibung

YOUR MISSION:

Join us in reimagining customer experience with Agentic AI.

As a Documentation Specialist (f/m/d)* you will play a key role in shaping how knowledge is created, structured and shared at Parloa. Your work will empower internal teams, customers and partners by turning complex product and AI concepts into clear, reliable and accessible documentation, becoming a trusted source of truth as we scale.

IN THIS ROLE YOU WILL:

• Create and maintain clear, accurate and user‑friendly documentation including product documentation, SOPs, knowledge bases and release notes.
• Structure and organize information so it is easy to find, reuse and scale across teams and audiences.
• Own and continuously improve documentation standards, templates and style guides to ensure consistency, quality and compliance.
• Collaborate closely with subject‑matter experts across Product, Engineering, Support, Legal and other teams to capture and validate knowledge.
• Translate complex technical and AI‑related concepts into content tailored for different audiences from internal teams to customers and partners.
• Keep documentation up to date in a fast‑moving product environment with frequent releases and evolving features.

OUR TECH STACK:

GitBook, Jira, Notion

WHAT YOU BRING TO THE TABLE:

• 47 years of experience owning documentation in a scaling SaaS AI or product‑driven company.
• Strong background in both technical and customer‑facing documentation (such as product docs, APIs and help centers).
• Proven experience building and scaling documentation standards, templates and processes.
• Experience partnering closely with product and engineering teams to document fast and frequent releases.
• Confidence in translating AI or agent‑based concepts into clear, structured guidance for non‑expert audiences.
• A structured, detail‑oriented mindset with a strong sense of ownership and quality.
• A product‑thinking mindset with a focus on user journeys, enablement and adoption.

NICE TO HAVE:

• Prior experience with AI agents, LLM platforms or conversational AI products.
• Familiarity with docs‑as‑code workflows, version control or automation.
• Experience supporting enterprise customers or go‑to‑market teams (Sales, Customer Success, Support).

WHATS IN IT FOR YOU

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland Ticket, Urban Sports Club, Job Rad, Nilo Health weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights and other social activities.
• Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals and drinks.
• Hybrid work environment – we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Meeting the team → Bar Raiser interview

Why Parloa

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin, Munich and New York.

When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities that is revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees’ data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e‑verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.