Dispatch Agent

FedEx; Leipzig; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading express transportation company in Leipzig is seeking a Dispatch Agent to prepare courier schedules, ensure efficient operations, and support couriers. The ideal candidate should have strong team coordination skills, proficiency in Microsoft Office, and a keen attention to detail. This full-time position involves directly monitoring the daily delivery cycle and troubleshooting issues as they arise, contributing to a highly efficient dispatch environment. Attractive compensation and development opportunities are provided.

Leistungen

Attractive compensation package

Training and on-the-job learning opportunities

Extensive learning resources including online language courses

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Qualifikationen

• Experience in coordinating a team in a busy transport or dispatch environment is advantageous.
• Good Microsoft Office & PC skills.
• Good geographical knowledge.
• Focused on accuracy and attention to detail.
• Driven to solve problems while using planning and organizing skills.
• Ability to manage own and team's time effectively.

Aufgaben

• Preparing courier schedules and routes.
• Coordinating the distribution of work amongst couriers.
• Monitoring daily delivery cycles and updating systems.
• Providing support to couriers with issue resolution.
• Contacting customers for additional information.
• Proactively reporting any delivery cycle issues.

Kenntnisse

Team coordination

Microsoft Office proficiency

Geographical knowledge

Problem-solving

Attention to detail

Stakeholder communication

Jobbeschreibung

DEJ FedEx Express Deutschland GmbH

Address : Eschenallee 3

Scheduled Weekly Hours : 40

Worker Type : Regular

Posting Start Date: 22-Dez.-2025

Posting Close Date : 30-Jan.-2026

Job Family : FXE-EU : Dispatch Agent (ID)

Position Summary : We have an exciting opportunity for you to join our team as a Dispatch Agent.

Who we are :

FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someones day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and lets write our next chapter together.

What you will be doing :

• Preparing courier schedules and routes
• Coordinating the distribution of work amongst couriers helping them to achieve stations operational goals in the most efficient way
• Monitoring the daily delivery cycle updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments
• Providing support to the couriers and assisting them with issues resolution
• Contacting customers when needed to obtain additional information or advise on potential service-related issues
• Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on stations productivity volumes and performance

What do you bring with you :

• Experience in co-ordinating a team in a busy transport and / or dispatch environment an advantage
• Good Microsoft Office & PC skills
• Good geographical knowledge
• Focused on accuracy and attention to detail
• Driven to solve problems while using planning and organizing skills
• Able to communicate and align with different stakeholders
• Ability to manage own and teams time effectively with attention to detail in a pressurised environment

What do we offer :

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping

Great career opportunities

FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas individuality and dreams to our global community. Feel good about where you work. Choose your career path - were ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision policy or activity. FedEx takes care of our people; they in turn deliver the impeccable service demanded by our customers who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle and return the profits back into the business and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being and value their contributions to the company.

Our Culture

Our culture is important for many reasons and we intentionally bring it to life through our behaviors actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems infrastructure and processes our culture makes us unique and is often a differentiating factor as we compete and grow in todays global marketplace.

Required Experience :

Unclear Seniority

Key Skills

• Customer Care Management
• Customer Service
• Geotechnical Engineering
• Defense
• HACCP

Employment Type : Full-Time

Experience : years

Vacancy : 1