Digital Business Operations Manager - Customer Services (d/f/m) - Inklusiver Job

Airbus; Hamburg; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading aerospace company in Hamburg seeks a Digital Business Operations Manager for Customer Services. You will lead and enhance digital processes to optimize operational performance. The role involves managing projects, ensuring tool robustness, and collaborating effectively within diverse teams. Candidates should have a degree related to IT or Engineering, robust project management experience, and analytical skills. This permanent position offers attractive benefits and promotes flexible working arrangements.

Leistungen

Attractive salary and special payments

30 days paid vacation

Excellent upskilling opportunities

Employer-funded pension

Employee stock options

Transportation subsidy

Childcare facilities

Flexible working hours

Qualifikationen

• Educated to degree level or equivalent in a related discipline.
• Solid experience in project management and leading complex work packages.
• High level of IT proficiency regarding business requirements management.
• Knowledge of Export Control regulations.

Aufgaben

• Lead the end-to-end definition and deployment of digital tools.
• Drive continuous improvements of the applications portfolio.
• Manage projects to integrate new functionalities effectively.
• Act as an IT partner for the operation.
• Secure tool robustness and performance.

Kenntnisse

Project management

Agile methodologies

IT proficiency

Communication skills

Analytical thinking

Problem-solving mindset

Digital tool development

Ausbildung

Degree in Information Technology, Engineering, or Business Management

Jobbeschreibung

Overview

In order to support the Maintenance & Retrofit Engineering team within Customer Services, Airbus Commercial is looking for a Digital Business Operations Manager - Customer Services (d/f/m). You will join a 14-member transnational Business Improvement team dedicated to increasing operational efficiency. A worldwide organization with operations spanning the Americas, Africa and the Middle East, and Asia. Our mission is to leverage digital solutions, innovation, and diverse expertise to deliver essential engineering services that ensure safe and efficient aircraft operations across the entire lifecycle. In this role, you will directly support the business by monitoring, improving, and maintaining critical processes and digital applications.

Your location

You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy.

Your benefits

• Attractive salary and special payments
• 30 days paid vacation and extra days-off for special occasions
• Excellent upskilling opportunities and great international, group wide development prospects
• Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies
• On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria
• Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)
• Working in a diverse environment, with more than 140 nationalities, where every voice is heard

Your tasks and responsibilities

• Leading the end-to-end (E2E) definition and deployment of digital tools and processes to enhance department activities.
• Driving continuous improvements of the applications portfolio to simplify processes and harmonize the IT landscape.
• Managing projects and work packages to integrate new functionalities to Airbus Customers and reduce the impact of IT-tool obsolescence.
• Acting as an IT partner for the operation, change of existing solutions and the entry into service of new digital tools.
• Securing tool robustness and performance while ensuring daily operations meet business needs and digital standards.
• Collaborating with the PM&T governance and other functional areas to advocate for business needs within the IT backbone.
• Ensuring compliance by integrating Export Control, Security and Cyber Security requirements into all digital methods and tools.
• Empowering business lines by providing functional support and innovative methods for managing centralized, uniform digital data.

Desired skills and qualifications

• Educated to degree level (or equivalent) in Information Technology, Engineering, Business Management, or a related discipline.
• Solid experience in project management and leading complex work packages in an agile environment.
• High level of IT proficiency regarding business requirements management and digital tool development.
• Knowledge of Export Control regulations and their application within digital workflows.
• Strong communication skills and assertiveness, with the ability to challenge and influence stakeholders effectively.
• Analytical thinking and a problem-solving mindset, remaining open to new ideas and innovative solutions.
• Language skills: English at a negotiation level is mandatory.

Compliance and Company

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Operations GmbH

Employment Type: Permanent

Experience Level: Professional

Job Family: Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail]. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Digital Business Operations Manager Customer Services dfm Inklusiver Job x1F9BC x1F9BB x1F9AF • Hamburg, Hamburg, DE