Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Lübeck; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank as a Customer Service Specialist, supporting German-speaking customers. You will provide excellent customer service, prevent fraud, and ensure customer satisfaction. This role offers competitive salary, relocation support, and opportunities for professional growth within a diverse multinational company.

Leistungen

Relocation support including flight, hotel, and house search assistance

Competitive salary plus two additional annual salaries

Referral bonuses for bringing friends

Health benefits and discounts

Full training by certified instructors

Opportunities for professional growth and development

Community events and social initiatives

Free online Greek language courses

Modern premises with relaxing break areas

Qualifikationen

• Fluency in German and excellent English skills.
• Exceptional communication and problem-solving abilities.
• Customer service or customer-facing experience preferred.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and safeguard customers' data.
• Maintain high customer satisfaction and build professional relationships.

Kenntnisse

Fluency in German

Communication

Problem Solving

Customer Service

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard our customers at a leading Mobile Bank.

TP in Greece collaborates with a leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline representative for the German-speaking market, providing excellent customer experience. Your role involves not only support but also protection—preventing fraud, safeguarding data, and protecting our customers.

What you will do :

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client as an ambassador
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build and maintain professional relationships with partners, showing empathy
• Work towards targets set by the client and internal goals

What you will bring :

• Fluency in German
• Excellent written and spoken English skills
• Exceptional communication, soft skills, and problem-solving abilities
• Computer literacy and tech-savviness; experience with CRM tools is a plus
• Ability to handle stressful situations with customers
• Customer service or customer-facing experience preferred
• Positive attitude, willingness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens, Greece, or local candidates

What we offer :

• Relocation support including flight, hotel, and house search assistance at no cost
• Competitive salary plus two additional annual salaries
• Referral bonuses for bringing friends
• Health benefits and discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Community events and social initiatives
• Free online Greek language courses
• Modern premises with relaxing break areas
• Work for a Great Place to Work-Certified company that values diversity

This is a great opportunity to develop your career within a multinational company, gain valuable experience, and represent a globally recognized brand. We promote diversity and provide equal opportunities for all, regardless of gender, ethnicity, religion, culture, or age.

Find out more

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