Customer Support Specialist - German speaking

Cbtalents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global home technology brand is seeking a Customer Support Specialist fluent in German and English to assist customers with home devices in Athens. Key responsibilities include handling customer inquiries, troubleshooting technical issues, and processing warranty claims. The role offers full relocation support, a competitive salary, and opportunities for professional growth. Ideal for those seeking international work experience in a supportive environment.

Leistungen

Full relocation support

Competitive monthly salary + bonuses

Health care benefits

Free online Greek language courses

Professional growth opportunities

Qualifikationen

• Strong communication skills in both German and English.
• Experience in customer or technical support is appreciated.
• Ability to deal with changes and customer concerns professionally.

Aufgaben

• Assist customers with their home devices via calls, messages, and emails.
• Provide product information and technical support.
• Process warranty claims and provide solutions.
• Offer product recommendations based on customer needs.
• Maintain high customer satisfaction through polite communication.

Kenntnisse

Excellent writing and verbal communication skills in German

Excellent writing and verbal communication skills in English

Technical troubleshooting skills

Problem-solving skills

Attention to detail

Jobbeschreibung

Speaking German and English?

Have an EU citizenship?

Want to live and work by the sea?

Cross Border Talents seek a Customer Support Specialist - German speaking for a global home technology brand in Athens

As a Customer Support Specialist, you'll play a key role in assisting customers with their home devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.

Job tasks:

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements:

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

Job Offer:

• Full Relocation support: Flights, accommodation & housing assistance
• Competitive monthly salary + 2 extra salaries per year.
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth and development opportunities.
• Free online Greek language courses.
• State-of-the-art working environment and relaxing break areas.

This is a fantastic opportunity to gain valuable experience and skills, great for first time employees, career shifts, after sabbath workers, international work experience seekers.

Apply and be part of a company that offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.