Customer Support Specialist (German Speaker/Deutschsprachig)

Snaphunt; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment firm seeks a Customer Support Specialist to assist customers in the German Market. Responsibilities include managing customer inquiries via email, processing refunds, and ensuring service quality. Candidates must have fluency in German and English, strong communication skills, and the ability to work independently. Benefits include a dynamic international work environment and private health insurance.

Leistungen

Sports Card

Mentoring program

Private health insurance

Qualifikationen

• Ability to work independently and as part of a team.
• Eligible to work in the EU or hold Portuguese residency.
• Able to work rotating shifts.
• Computer and Internet literate.

Aufgaben

• Process manual refunds and address GDPR-related complaints accurately.
• Respond to customer requests and resolve issues via email for the German Market.
• Contribute to improving service quality and customer satisfaction.

Kenntnisse

Fluency in German (C1/C2 level)

Fluency in English (C1 level)

Excellent communication skills

Customer service-oriented

Typing speed of 150+ keystrokes per minute

Jobbeschreibung

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• A role that offers a breadth of learning opportunities

The Job

Job Description

As a Customer Support Specialist, you will be the first point of contact for customers, responding to incoming requests and resolving issues via email for the German Market.

Detailed Duties and Responsibilities

• Process manual refunds and address GDPR-related complaints accurately and carefully.
• Work efficiently with multiple systems while maintaining high precision.
• Respond to customer requests and resolve issues via email for the German Market.
• Recognize and understand customer needs.
• Assist in solving customer issues faced.
• Contribute to improving service quality and customer satisfaction by providing insights.
• Participate in specialized training.
• Investigate and resolve customer issues by reviewing past interactions and utilizing internal tools.
• Build good relationships with customers to enhance satisfaction.

The Profile

Targeted Qualifications

• Fluency in German (C1/C2 level).
• Fluency in English (C1 level).
• Ability to work independently and as part of a team.
• Eligible to work in the EU or hold Portuguese residency.
• Able to work rotating shifts.
• Computer and Internet literate.
• Excellent communication skills.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.

Interpersonal Skills

• Effective communicator, able to convey ideas clearly.
• Analytical, able to assess situations and determine needs.
• Confident, pleasant, energetic, helpful, and trustworthy.
• Efficient, performing tasks quickly and simply.
• Organized and punctual, ensuring smooth operations.
• Flexible, capable of handling responsibilities with little notice.
• Good listener, attentive to others.
• Precise, ensuring accuracy and correctness.
• Willing to learn new skills and knowledge.
• Customer service-oriented, friendly, patient, and polite.

Offer & Benefits

• Office-based in Szczecin, Poland.
• Full eligibility to live and work in Poland is required.
• Shift-based work.
• Sports Card, mentoring program, private health insurance.
• Part of a global team committed to company values.
• Dynamic international work environment.

The Employer

Our client was founded to help people find their dream jobs and assist employers in finding the right candidates.