Customer Success Manager - Italy & DACH

Shiftmove GmbH; Berlin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A technology company in Berlin is seeking an experienced Customer Success Manager to drive revenue growth through strong customer relationships. The role involves managing a diverse portfolio of customers and leveraging data for customer health. Candidates must be fluent in German and English, with proficiency in Italian. This role offers a healthy work-life balance and the opportunity for remote work across Germany.

Leistungen

Mental health day

Annual development budget of 2k EUR

Workation opportunities

Qualifikationen

• Proven track record in B2B SaaS customer success, account management, or sales.
• Demonstrated success in achieving revenue-based targets.
• Experience with SPICED selling approach is a plus.

Aufgaben

• Manage a diverse portfolio of customers.
• Leverage data to monitor customer health.
• Create revenue pipeline by identifying upsell opportunities.

Kenntnisse

B2B SaaS customer success

Fluent in German

Fluent in English

Fluent in Italian

Strong communication skills

Analytical mindset

Time-management skills

Jobbeschreibung

As our experienced Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that grow our business together.

The Role

• Manage a diverse portfolio of Italian, English and German-speaking customers, from low-touch to high-touch accounts.
• Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
• Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
• Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
• Apply value-based selling techniques to connect business needs with customer goals.
• Act as the voice of the customer to influence product requirements and roadmap decisions.
• Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.

Your Profile

• Proven track record in B2B SaaS customer success, account management, or sales (automotive experience is a plus).
• Fluent in German and English (min. C1) as well as Italian (min. B2).
• Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline.
• Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre.
• Experience with SPICED selling approach a plus.
• Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
• Excellent time-management skills for handling multiple customers and calls with precision.
• Fast learner who adapts quickly to new software tools and sales processes.

Our Offer

• Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions.
• Culture: You will join a highly collaborative and supportive team with a positive and driven culture.
• Sustainable growth: We are almost a €50m+ ARR company and growing! We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms.
• Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to Nilo.health platform if you could use a session with a psychologist or coach.
• Learning & Development: An annual professional development budget of 2k EUR.
• Remote setup: You can work from all over Germany, we have our HQ in Berlin and meet once per quarter for team onsites.
• Workation: up to 12 weeks of remote work from any country or continent you want!