Customer Success Manager (all genders) - up to 100% REMOTE possible

21X; Frankfurt; Remote; EUR 65.000; Vollzeit

Zusammenfassung

A dynamic financial service firm in Frankfurt seeks an experienced customer service professional to support clients across various communication channels. The ideal candidate will have over 3 years of experience in customer service, particularly in the financial sector or digital platforms, and must be fluent in both German and English. The position offers flexibility with up to 100% remote work possible, along with a competitive salary.

Leistungen

Flexible working hours

Opportunities for training and advancement

Open to employee suggestions and ideas

Qualifikationen

• 3+ years experience in customer service or customer management, preferably in the financial sector or digital platforms.
• Good communication skills and a problem-solving approach to work.
• Fluent written and spoken German and English.

Aufgaben

• Expert support for customers and interested parties across all communication channels.
• First point of contact for all customer concerns.
• Contributing to the improvement of processes and working on projects.
• Collaborate with the product team to leverage customer feedback for improvement.

Kenntnisse

Customer service experience

Communication skills

Problem-solving approach

Fluent in German and English

Jobbeschreibung

Overview

• We only accept applicants who are resident in Germany or Austria and currently hold a work permit for Germany or Austria.
• Salary: € 65.000 gross per year with willingness to overpay
• Up to 100% REMOTE possible (Germany or Austria)

A current CV is sufficient. We look forward to receiving your application.

Your profile

• 3+ years experience in customer service or customer management, preferably in the financial sector or in the area of digital platforms

• Good communication skills and a problem-solving approach to work

• Fluent written and spoken German and English

Why us?

• Impact: At 21X you can make a difference. Take your chance to help shape the world of finance with your skills
• Growth: You have the opportunity to be part of a rapidly growing company with great opportunities for further training and advancement
• Appreciation: We welcome your experience and skills – 21X is always open to your suggestions and ideas
• Responsibility: Take responsibility and set your own goals to be able to use your full potential
• Flexibility: Whether Early Bird or Night Owl - find your ideal working rhythm

Tasks

• Expert support for our customers and interested parties across all communication channels

• First point of contact for all customer concerns

• Contributing to the improvement of processes and working on projects

• Collaborate with the product team, leveraging customer feedback to improve the platform and services