Customer Success Manager (all genders)

Hubject; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading eMobility provider in Berlin is seeking a Customer Success Manager to ensure seamless customer experiences. This role involves onboarding clients, managing support inquiries via Zendesk, and fostering strong relationships to enhance customer satisfaction. Ideal candidates will have over two years of experience in customer success, excellent communication skills, and familiarity with the eMobility sector. Join us in navigating the EV ecosystem towards sustainable mobility.

Leistungen

Food subsidy

BVG subsidy

Urban sports membership

Yearly training budget

Voiio membership

Flex working time

Qualifikationen

• 2+ years of experience in Customer Success or related fields.
• Prior experience in customer support operations.
• Familiarity with e-mobility or EV technologies is a strong advantage.

Aufgaben

• Lead structured onboarding processes for new customers.
• Manage support inquiries via Zendesk focusing on high-quality resolution.
• Conduct Business Reviews to assess customer satisfaction.

Kenntnisse

Customer Success Management

Stakeholder management

Strong communication

Problem-solving

Proactive mindset

Tools

Zendesk

CRM tools

Automation tools

Jobbeschreibung

As a Customer Success Manager (all genders) at Hubject, you will ensure a seamless experience for our B2B customers and partners by guiding them through onboarding, providing ongoing support, and fostering strong relationships that help them unlock the full value of the Hubject platform.

Why Hubject

We develop ideas and deliver solutions for the eMobility market. We are working on the most important growth topics. We are an international team of very motivated eMobility enthusiasts. AND We have over 30 benefit categories:

• Food & drinks (food subsidy)
• Mobility (BVG subsidy)
• Health & sports (Urban sports membership M)
• Equipment (Laptop etc)
• Learning and development (yearly training budget and Udemy learning platform access)
• Hubject Lifestyle (Voiio membership)
• Family-friendly environment (flex working time)

Your Tasks

Partner & Customer Onboarding

• Lead structured onboarding processes for new customers and partners.
• Manage and resolve support inquiries via the ticketing system (Zendesk) with a focus on timely and high‑quality issue resolution.
• Communicate proactively with customers to clarify open points and prevent escalations.

Customer Support & Ticket Management

• Manage and resolve support inquiries via Zendesk with a focus on timely and high‑quality issue resolution.
• Communicate proactively with customers to clarify open points and prevent escalations.

QBRs & Relationship Management

• Conduct Business Reviews (BRs) to assess customer satisfaction, platform usage, and identify opportunities for improvement.
• Build long‑term relationships through continuous engagement and consultative support.

Knowledge Base & Documentation

• Create and maintain product documentation, FAQs, and Help Center articles to promote self‑service and improve customer understanding.

Zendesk Administration & Automation

• Configure and optimize workflows within Zendesk.
• Implement automation to increase efficiency and generate reports for internal analysis.

Cross-Department Collaboration

• Work closely with internal teams (Product, Engineering) to resolve complex customer issues, gather feedback, and drive process improvements.

Your Profile

Professional Background

• 2+ years of experience in Customer Success, Account Management, or Technical Support, ideally in a B2B environment.
• Prior experience in customer support operations with a proven track record of resolving issues efficiently and improving customer satisfaction.
• Stakeholder management skills with the ability to collaborate effectively across internal teams and external partners.

Industry Knowledge

• Familiarity with e‑mobility or EV technologies is a strong advantage.

Technical Skills

• Proficiency with ticketing systems (e.g., Zendesk) and CRM tools.
• Ability to explain technical concepts clearly and in a customer-friendly manner.
• Exposure to automation tools or scripting (e.g., macros, APIs, workflows) is a plus.

Soft Skills

• Strong communication and problem-solving abilities.
• High service orientation and proactive mindset.

Nice to Have

• Proven experience as a Zendesk Administrator, including configuration, workflow optimization, reporting, and automation.

Language

Fluency in English is required; knowledge of German is an advantage.

Location

Onsite in Berlin is preferred. Hybrid system: 2 days per week at the office, 3 days remote. EUREF Campus in Schöneberg, Berlin – Europe's hotspot for green technology and e‑Mobility.

January 2026

Hubject is the market and innovation leader in the eMobility sector. Together with our team, we develop ideas and deliver solutions for the eMobility market. This will become the most important growth topic worldwide in the coming years.

Our vision becomes our mission: We accelerate the EV ecosystem towards a sustainable mobility future.

Our Values are:
We are Curious
We are Ambitious
We are Accountable
We are Inclusive

These four core values shape our collective identity and guide us as we navigate challenges, pursue growth, and make a positive impact in our industry and beyond. We are curious. We are ambitious. We are accountable. We are inclusive.

At Hubject, we are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.

More about us: Hubject simplifies the charging of electric vehicles. Through its interRoaming platform, called intercharge, the eMobility specialist connects Charge Point Operators or CPOs and eMobility Service Providers or EMPs, thus providing standardized access to charging infrastructure regardless of any network.

With over one million connected charging points and more than 2250 B2B partners across 63 countries and four continents, Hubject has established the world’s largest cross‑provider charging network for electric vehicles by connecting CPO networks. In addition, Hubject is a trusted consulting partner in the eMobility market, advising automotive manufacturers, charging providers and other EV‑related businesses looking to launch Mobility services or implement Plug & Charge using ISO 15118. In essence, Hubject promotes eMobility and its advancement worldwide.

Founded in 2012, Hubject is a joint venture of the BMW Group, Bosch, EnBW, Enel X, Mercedes‑Benz, E.on, Siemens, and the Volkswagen Group. Hubject’s headquarters is located in Berlin, with subsidiaries in Los Angeles and Shanghai.