Customer Success Manager

Zenchef; Deutschland; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading restaurant tech platform in Germany is looking for a Customer Success Manager to guide customers through onboarding and growth. You will manage a portfolio of accounts, ensuring customers derive clear value from the platform. The ideal candidate has 2–4 years in Customer Success, excellent communication skills, and fluency in both German and English. This role offers a salary up to €48,000 plus bonuses, and a hybrid work environment.

Leistungen

Base salary plus variable & upsell bonus

Office in Berlin's Mitte district

Hybrid work environment

Work from abroad policy

Breakfast in the office

Monthly well-being budget

30 vacation days

Commuting allowance

Qualifikationen

• 2–4 years of experience in Customer Success or Account Management in a SaaS environment.
• Experience with platform migration or market expansion, preferably in Germany.
• Proven ability to manage sensitive customer relationships.

Aufgaben

• Own a portfolio of accounts and build strong relationships.
• Conduct training sessions and product walkthroughs.
• Monitor account health, proactively address issues, and reduce churn risk.

Kenntnisse

Customer Success management

Communication skills

Relationship building

SaaS knowledge

Proactive mindset

Organizational skills

B2B client interaction

Fluency in German

Fluency in English

Jobbeschreibung

About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

Your purpose:

As a Customer Success Manager, you’ll be the strategic partner for our customers - guiding them from onboarding through adoption, growth, and renewal. Your mission is to ensure each customer sees clear value from our solution, feels supported, and grows with us over time. You’ll act as the voice of the customer internally and a trusted advisor externally, working cross-functionally with product, support, sales, and marketing to deliver an exceptional customer experience.

Your team:

You will join our Customer Experience team, a passionate group committed to providing the best service to our customers. Reporting to the Head of Customer Success, you will work closely with various departments and oversee the Enablement function, from our Berlin office.

What you will do:

• Own a portfolio of accounts (SMB/Mid-Market/Enterprise) and build strong relationships
• Conduct training sessions and product walkthroughs
• Drive product adoption, usage, and expansion within accounts
• Monitor account health, proactively address issues, and reduce churn risk
• Serve as the customer advocate internally—surface pain points and feature requests
• Analyze usage trends and business impact to help customers get the most out of the product
• Collaborate with Sales on upsell opportunities and renewals
• Contribute to playbooks, onboarding materials, and internal documentation
• Support continuous improvement of the CS journey through feedback and experimentation

What you will bring to the table:

• 2–4 years of experience in Customer Success, Onboarding, or Account Management in a SaaS or tech-driven environment
• Experience in platform migration and/or new market expansion, preferably for Germany
• Excellent communication and relationship-building skills
• Experience working with B2B clients, ideally in hospitality, retail, or POS/booking systems
• Proven ability to manage change-sensitive customer relationships
• Highly organized, proactive, and confident juggling multiple customer journeys at once
• Comfort working cross-functionally with support, product, and operations teams
• Fluent in German and English

What we offer

• Base salary of up to 48,000 EUR per year + variable & upsell bonus
• An office in Berlin's Mitte district
• A hybrid work environment
• A work from abroad policy
• Breakfast in the office
• Monthly well-being budget
• 30 vacation days
• Commuting allowance