Customer Success Manager

Iron Mountain; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading records management company is looking for a motivated Customer Success Manager in Germany to manage enterprise-level client accounts. Responsibilities include ensuring customer satisfaction, collaborating with account managers for strategic planning, and maintaining compliance with organizational standards. The ideal candidate has over 5 years of experience in customer success, strong knowledge of digital transformation solutions, and a degree in Business or Technology. This is a remote position offering competitive compensation and flexible work options.

Leistungen

Competitive compensation and benefits

Flexible work options

Health and wellness plans

Opportunities for professional growth

Qualifikationen

• 5+ years of experience in Customer Success, Account Management, or a related field.
• Strong knowledge of SaaS and cloud storage solutions.
• Proven ability in managing complex relationships in large organizations.

Aufgaben

• Serve as the primary point of contact for customers post-sales.
• Collaborate with teams to develop strategic account plans.
• Ensure compliance with operational standards and regulations.

Kenntnisse

Customer Success

Account Management

Strategic Problem-Solving

Digital Transformation Solutions

Cloud Storage

Information Governance

Ausbildung

University degree in Business or Technology

Customer Success certification (CCSM)

Jobbeschreibung

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a motivated Customer Success Manager to join our Global Industries team. In this role, you will be responsible for driving long‑term customer retention, managing account health for enterprise‑level clients, and identifying opportunities for digital solution expansion.

What You’ll Do

In this role, you will:

• Serve as the primary post‑sales point of contact, ensuring customers achieve their desired business outcomes and realize maximum value from Iron Mountain’s solutions.
• Collaborate with Global Account Managers and cross‑functional teams to develop strategic account plans that drive business growth and customer loyalty.
• Ensure compliance with organizational standards, data privacy regulations, and service level agreements to maintain trust and operational excellence.

What You’ll Bring

The ideal candidate will have:

• 5+ years of experience in Customer Success, Account Management, or a related sales/operational field.
• Strong knowledge of digital transformation solutions, including SaaS, cloud storage, and information governance.
• Proven ability in strategic problem‑solving and managing complex relationships within large, global enterprise organizations.
• University degree in Business, Technology, or a related field; Customer Success certification (e.g., CCSM) is a plus.

What We Offer

• Location: Germany (Remote)
• Competitive compensation and benefits aligned with experience.
• Flexible work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.