Customer Success Manager

Hamilton Barnes ?; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A prominent IT services firm in Frankfurt is seeking a Customer Success Manager to oversee a portfolio of data-center customers, ensuring exceptional service delivery and satisfaction. The ideal candidate has commercial vocational training, significant professional experience in service provision, and excellent communication skills in both German and English. You will manage customer relationships, support sales activities, and handle inquiries effectively to foster strong partnerships in a tech-driven environment.

Qualifikationen

• Several years of relevant professional experience, ideally in service provision or IT consultancy.
• Experience using CRM and service management tools.
• Strong customer-centric mindset and proactive problem-solving.

Aufgaben

• Manage ongoing customer relationships operationally and contractually.
• Support Sales team with pipeline activities for assigned accounts.
• Handle customer enquiries and service requests.
• Conduct annual Customer Satisfaction Surveys.

Kenntnisse

Customer-centric mindset

Proactive problem-solving

Excellent communication skills in German

Excellent communication skills in English

Ausbildung

Commercial vocational training or equivalent

Tools

Salesforce

ServiceNow

Jobbeschreibung

Customer Success Manager – Datacenter Services

As a Customer Success Manager you will be the operational and contractual point of contact for a portfolio of data-center customers, ensuring seamless service delivery and high satisfaction throughout the customer lifecycle. You will work closely with Sales, Service Delivery and Operations teams to resolve issues, manage expectations, and support contract renewals and growth opportunities.

This role is ideal for someone who thrives in a dynamic, service-oriented environment and enjoys building strong customer partnerships in tech-driven industries.

If you are interested, send your CV over and we can send your profile to them ASAP.

[e-mail]

[phone]

Responsibilities

• Manage ongoing customer relationships on both operational and contractual levels
• Support the Sales team with pipeline activity (e.g., preparing offers and addendum agreements) for assigned accounts in Salesforce.
• Handle customer enquiries including service requests, complaints, and incident cases via ServiceNow or equivalent tools.
• Conduct the annual Customer Satisfaction Survey and drive follow-up actions
• Support internal, external and customer audits as required

Required Skills & Experience

• Completed commercial vocational training or equivalent with several years of relevant professional experience, ideally within a service provider, IT consultancy, or IT sales environment.
• Experience using CRM and service management tools such as Salesforce and ServiceNow.
• Strong customer-centric mindset with proactive problem-solving ability.
• Excellent communication skills in German and English (written & spoken)