Customer Service Representative (Maternity Cover1-year temporary contract)

Cargill; Düsseldorf; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A global agricultural company located in Düsseldorf is seeking a Customer Service Representative for a full-time role. The ideal candidate will manage customer orders and ensure effective communication regarding order statuses and document requests. Fluency in English and a relevant degree or equivalent experience are required. The position offers an international working environment and opportunities for career development. Interested candidates should send their CV and cover letter in English.

Leistungen

Competitive salary

Career development opportunities

Qualifikationen

• Fluency in English written and spoken.

Aufgaben

• Receive and process straightforward customer orders across multiple platforms.
• Explain basic information and inform customers about order status.
• Escalate undocumented issues that are not commonly defined.

Kenntnisse

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Ausbildung

Bachelor's degree in a related field or equivalent experience

Jobbeschreibung

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. We sit at the heart of the supply chain partnering with producers and customers to source make and deliver products that are vital for living. By providing customers with life's essentials we enable businesses to grow communities to prosper and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers food service customers and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry beef egg alternative protein salt oils starches sweeteners cocoa and chocolate.

Job Purpose and Impact

Preferred locations: Düsseldorf-DE Schiphol-NL York-UK Istanbul-TR Sofia-BG

The Customer Service Representative will administer routine customer facing order management. This role you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency communication and responsiveness with the companys customers.

Key Accountabilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status invoices contract balances and other information needed to complete an order.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision escalating more complex issues to appropriate staff.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelors degree in a related field or equivalent experience
• Fluency in English written and spoken

PREFERRED QUALIFICATIONS

• Experience processing customer orders.
• Experience processing document requests.
• Experience working in a customer facing environment

Our Offer

We provide a fast paced stimulating international environment which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type

Full-Time

Experience

years

Vacancy

1