Customer Service Representative - Lage

Beckett Collectibles; Lage; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading collectibles company in Lage, Germany is seeking a Customer Support Representative to join their dynamic team. The role requires prior customer service experience and strong interpersonal skills to enhance customer retention. Responsibilities include interacting with customers, processing inquiries, and managing communications using CRM systems. Candidates should have strong decision-making abilities, problem-solving skills, and be organized and dependable. A passion for customer experiences is essential for success in this position.

Qualifikationen

• High school diploma or equivalent; associate degree or 2+ years of experience preferred.
• Prior sales or customer service experience.
• Strong computer skills with accurate data entry.
• Familiarity with CRM systems.
• Strong decision-making, problem-solving, and critical thinking abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work independently in a fast-paced environment.
• Dependable, organized, and team-oriented.

Aufgaben

• Interact with customers to craft memorable experiences.
• Provide accurate and courteous customer service.
• Educate customers about the submission process.
• Work with customers to answer inquiries and resolve complaints.
• Manage customer notes and communications within the CRM system.

Kenntnisse

Customer service experience

Strong computer skills

Communication skills

Problem-solving abilities

Team-oriented

Ausbildung

High school diploma or equivalent

Associate degree or 2+ years of experience

Tools

CRM systems

Jobbeschreibung

Brief Description

Beckett Collectibles is seeking a motivated Customer Support Representative to join our dynamic team at our Lage, Germany office. We’re looking for a people-oriented individual who is passionate about delivering exceptional customer experiences.

Beckett Collectibles is a leader in the trading card and collectibles industry providing pricing, grading, ecommerce, and other products and services for the sport, non-sport, and gaming collector. With a focus on integrity, commitment, and accuracy, Beckett will continue to be a leader in the collectibles industry providing dynamic products and services to collectors worldwide. Find out more about Beckett products and services at www.beckett.com.

Responsibilities

• Interact with customers on behalf of the company to craft memorable experiences that enhance customer retention via phone, email, and online services.
• Providing accurate, efficient, and courteous customer service; processing incoming correspondence from requesters of information; communicating with customers and internal stakeholders regarding turnaround times. Educate customers about the submission process.
• Work with customers to answer inquiries and resolve complaints.
• Responsible for elevated issue resolution, coordination, and oversight.
• Responsible for managing and maintaining customer notes and communications within Beckett’s customer relationship management (CRM) system.
• Performs other duties as assigned by management.

Qualifications

• High school diploma or equivalent; associate degree or 2+ years of experience preferred.
• Prior sales or customer service experience.
• Strong computer skills with accurate data entry.
• Familiarity with CRM systems.
• Strong decision-making, problem-solving, and critical thinking abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work independently in a fast-paced environment.
• Dependable, organized, and team-oriented.

Bonus Qualification(s)

Proficiency in a language other than English (Preferred: Spanish, Italian, and/or French).