Customer Service Representative

Viking GmbH; Bad Oldesloe; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A global leader in customer solutions is seeking an experienced Customer Service Representative in Bad Oldesloe. The role involves delivering exceptional customer service and managing the end-to-end sales process. Candidates should have at least 5 years of experience, a technical background, and excellent communication skills in German and English. This position offers a permanent contract with development opportunities.

Leistungen

Competitive salary

Permanent contract

Internal training programs

Qualifikationen

• Minimum 5 years of experience.
• Experience with technical products.
• Experience in international trade (import/export) is an advantage.

Aufgaben

• Understand customer needs and offer complete products.
• Prepare and follow-up quotes based on pricing guidelines.
• Cooperate closely with the credit department.
• Maximize sales by providing product information.
• Coordinate shipment to customers.

Kenntnisse

Technical background or experience

Verbal and written communication

Ease with phone communication

Good knowledge of IT tools

Excellent command of German

Excellent command of English

Tools

Office Suite

Modern ERPs

SAP

Jobbeschreibung

Overview

Viking EMEA continues to grow and expand, and in order to keep providing the highest quality to our customers, we are looking to enhance our customer service team in Bad Oldesloe (Schleswig-Holstein / Germany). We are searching for an experienced Customer Service Representative.

In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solution. Thanks to your commercial attitude and technical affinity, you will enhance sales over the phone. You manage and challenge the end-to-end process by developing cross selling opportunities, from product selection, quoting, sales order entry up to the delivery of materials. The role could develop further into customer management of a selected portfolio. Even if this role remains office based, it may involve occasional customer visits.

Responsibilities

• Understand and convert customer needs into complete product offering (product understanding is required for this activity).
• Prepare and follow-up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion.
• Cooperate closely with the credit department, to ensure a reliable order fulfilment.
• Process and follow-up incoming orders.
• Maximize sales by proactively providing customers with product and service information to influence decision making.
• Provide customers with price, lead time, product information, technical documents, etc.;
• Liaise with replenishment team and occasionally with suppliers in case of drop shipments;
• Coordinate shipment to customers – liaise with the warehouse/ carrier if necessary;
• Check daily reports and act accordingly;
• Additional tasks upon request from the Senior Customer Service Manager.

You will report to the Local Operations Manager, also based in Bad Oldesloe.

Requirements

Qualifications:

• Minimum 5 years
• Technical background or experience working with technical products;
• Administrative skills and some technical knowledge, ideally from similar industries; some experience about international trade (import/export) would be an advantage;
• Ease with phone communication (quote follow up, direct approach with prospects);
• Excellent command of German and English. Any additional language is an asset;
• Good knowledge and experience with IT tools (Office suite and modern ERP’s); SAP experience is an advantage;

Personal characteristics:

• You have strong verbal and written communication skills and you are a good team player;
• You are an easy learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment.

What we offer

We provide you with an interesting and challenging position in an international environment for a worldwide leader in the sector, within a growing business unit. We offer you a permanent contract and support your development with an internal training to develop you into a Viking expert. Viking offers a competitive package and career path for self-driven, engaged and entrepreneurial characters.

Contact information:

If you are interested in this position, please send your Curriculum Vitae and cover letter in English via this website. For more information, please visit our website: www.viking-emea.com

Sie möchten es genau wissen? / Take a closer look:

Diese Stellenanzeige richtet sich an alle Personen (m/w/d), unabhängig von der sozialen und/oder ethnischen Herkunft, des Geschlechts, der Religion, der Weltanschauung, einer Behinderung, des Alters, der sexuellen Identität und/oder Orientierung, die Teil der Minimax Viking Familie werden möchten.

This job advertisement is aimed at all persons (m/f/d), regardless of social and/or ethnic origin, gender, religion, belief, disability, age, sexual identity and/or orientation, who would like to become part of the Minimax Viking family.

Viking GmbH | Industriestraße 10/12 | 23840 Bad Oldesloe | www.viking-emea.com

Viking GmbH | Industriestraße 10/12 | 23840 Bad Oldesloe | Germany | www.viking-emea.com