Customer Service Assistant (Munich)

RxREVU, Inc.; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology firm in Munich is seeking a motivated Customer Service Assistant to handle order processing and customer inquiries. The ideal candidate will possess vocational training or equivalent experience, with excellent communication skills in both German and English. You will contribute to a friendly, international environment while ensuring high standards of customer service. A competitive salary and various employee benefits, including discounts and social perks, are offered for this full-time position.

Leistungen

Competitive salary with good social benefits

Access to discounts via Corporate Benefits Portal

International working environment

Free German course

Qualifikationen

• Successful completion of vocational training or a comparable qualification.
• One year of relevant experience in customer service is ideal.
• Service-oriented mentality and high standards of quality.

Aufgaben

• Responsible for processing orders and coordinating customer enquiries.
• Checking and following up on delivery deadlines.
• Working closely with internal departments to meet customer needs.

Kenntnisse

Customer service experience

Communication skills in German

Communication skills in English

Service-oriented mentality

MS Office proficiency

Ausbildung

Vocational training or comparable qualification

Tools

ERP systems

Jobbeschreibung

We continue to grow. Grow with us!

For the expansion of our team in our Munich office, we are looking for a motivated

Customer Service Assistant (m/f/d)

for the next possible start date.

What to expect:

• Responsible for processing orders
  • Accepting, tracking and controlling orders
  • Entering orders into the internal ERP system
  • Processing orders in compliance with customs regulations in foreign trade
• Accepting, processing and coordinating customer enquiries via live chat and email
• Checking and following up on delivery deadlines
• Working closely with the internal interfaces of the Credit department and the parent company in the USA
• Coordinate customer enquiries with the corresponding inventory in the individual departments
• Creating, checking and, if necessary, procuring order-relevant documents
• Recording new customers and continuous maintenance of master data in the ERP system
• Supporting our customers throughout the ordering process and advising them on our product range
• Collaborating with other departments to best meet the customers' needs

What we are looking for:

• Successful completion of vocational training or a comparable qualification
• One year of relevant experience in customer service is ideal, but we also welcome interested career changers.
• An interest in and enthusiasm for data entry and customer contact via email and live chat are advantageous.
• Service-oriented mentality and high standards of quality
• Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills
• Excellent communication skills in German and English, both written and spoken; other languages are advantageous
• Confident in MS-Office; experience with other programs is an advantage
• Enjoy working efficiently with a motivated, international team

What we offer:

• Competitive salary with good social benefits (vacation allowance, contribution to saving benefits, company pension program).
• Access to numerous discounts via our Corporate Benefits Portal.
• An international, innovative, and friendly working environment.
• New hire lunches and other regular staff events.
• Open communication and cooperation.
• Freedom to work independently.
• Subsidised "EGYM Wellpass" membership.
• 60% Discount on the DB Deutschland-Ticket.
• Free fruit, drinks and snacks.
• Free German course.

This position is located at our office in Munich:
Mouser Electronics Inc.
Hybrid.M Gebaude
Georg-Brauchle-Ring 53
80992 Munchen

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions, please contact us at [e-mail].

Employment Type: Full-time regular