Customer Experts for a Tech Leader - German - Remote in Greece

Dila Recruitment; Düsseldorf; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A recruitment agency is looking for a Customer Expert to support customers primarily in Greece. Role involves communication via phone and email, troubleshooting mobile devices, and account management. Candidates should be fluent in German, with good knowledge of English. Complete relocation support to Greece is provided, along with a competitive salary and numerous benefits including healthcare and training opportunities.

Leistungen

Competitive monthly salary

Health care benefits

Full training by certified instructors

Free online Greek language courses

Qualifikationen

• Fluency in German.
• Advanced English knowledge.
• Strong troubleshooting skills.
• Prior customer support experience is preferred.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting for mobile devices.
• Assist customers in managing their accounts.
• Escalate unresolved cases to 2nd level support.

Jobbeschreibung

Overview

Position : Customer Expert

Work model : Remote in Greece

Location : Greece

Employment type : Full-time

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in German
• Advanced English knowledge
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets, expenses, hotel accommodation support with the house searching process, all at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises providing a great working environment with relaxing break areas

Key Skills

Anti Money Laundering, Access Control, Content Development, Flex, AC Maintenance, Application Programming