Client Director, BMW

ServiceNow; München; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading software solutions provider in Germany seeks a Client Director to manage key accounts and drive strategic client relationships. This role requires 10 years of client management experience, fluency in German and English, and proven success in achieving sales targets. The Client Director will lead virtual teams, ensuring the delivery of excellent customer service and growth in revenue through effective relationship management. Travel up to 50% may be required.

Qualifikationen

• 10 years of experience in client management aligning account strategies to revenue opportunities.
• 5 years of experience as a Client Director or equivalent role.
• Fluency in German and English is required.

Aufgaben

• Provide strategic leadership and partnership to clients.
• Develop ServiceNow solutions tailored to clients' outcomes.
• Achieve financial targets including Licenses Renewals and Professional Services.

Kenntnisse

Client Management

Account Management

Service Delivery

Client Support

Customer Service

Issue Resolution

Jobbeschreibung

You will produce new business with a defined set of ServiceNows largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams including Solution Sales Solution Consulting Support and Professional Services in supporting our most esteemed clients.

What you get to do in this role :

• Provide strategic leadership and partnership to clients serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customers strategic outcomes while leading large virtual teams
• Oversee growth of global accounts including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients organization from project / IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 10 years of experience in client management aligning account strategies to revenue opportunities
• 5 years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
• Previous sales experience in IT Service Management HR Security Operations Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding sales targets
• Experience leading a virtual or matrixed team
• Understanding of broad macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography / region)
• Fluency in German and English

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work

No

Employment Type

Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Department / Functional Area

Sales

Experience

years

Vacancy

1