Chief of Staff (fmdx)

OceanScore Madeira, LDA; Hamburg; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A growing international organization in Hamburg is seeking a Chief of Staff to provide operational support to the management team. This critical role involves overseeing governance, driving strategic execution, and managing cross-functional initiatives. The ideal candidate will possess strong project management skills and experience in establishing scalable operational structures. Proficiency in English is essential, with German being a plus. Join a dynamic startup environment and make an impact on the organization’s growth.

Qualifikationen

• Experience in a fast-paced international start-up or scale-up ideally in a commercial operations or strategy role.
• Strong financial literacy and comfort with data reporting and decision support.
• Proven success in establishing scalable structures and frameworks.

Aufgaben

• Design and maintain internal operating model and governance.
• Ensure data-driven decision-making through structured reporting.
• Act as a trusted partner to management, ensuring follow-through on decisions.

Kenntnisse

Compliance Management

Customer Retention

Quality Assurance

Account Management

Project Management

Jobbeschreibung

Chief of Staff (Hamburg)

As OceanScores Chief of Staff you are the operational backbone to our MDs and a key member of the management team. You bring structure focus and follow-through to our fast-growing organization. Your mission is to turn priorities into execution connecting strategy operations and people. You oversee internal governance drive cross-functional alignment and ensure that projects and decisions move from idea to impact.

This role sits at the intersection of strategy internal operations and communication shaping how OceanScore grows and scales sustainably.

Your Key Responsibilities

• Operational governance : Design and maintain our internal operating model to drive organisational maturity; including management meetings meeting cadences OKR cycles and reporting frameworks.
• Financial coordination : Ensure data-driven decision-making by structuring reporting processes preparing shareholder and board updates in collaboration with Finance as well as supporting preparations for future financing round(s).
• Confidential liaison : Act as a trusted sparring partner to the Managing Directors and management team providing critical input ensuring follow-through on decisions and maintaining discretion on sensitive matters.
• Internal Project management : Lead special company-wide cross functional projects such as ISO certification implementing new tools or systems in cooperation with expert teams or other strategic transformation projects.
• Cross-functional coordination & communication : Strengthen information flow and collaboration across teams by owning and proactively optimizing the tech stack that supports efficient cross-departmental work.

What You Bring

• Experience in a fast-paced international start-up or scale-up ideally in a commercial operations or strategy role.
• A structured and analytical mindset to turn complexity into clarity.
• Strong financial literacy and comfort with data reporting and decision support.
• Demonstrated success in establishing scalable structures and frameworks (e.g. OKRs operating models or company cadences).
• Excellent project management skills and experience being a thought leader on cross-functional initiatives.
• Proficiency in English; German a plus.

How You Work

• You thrive in a dynamic evolving startup environment and see change as part of progress.
• You communicate clearly and in a structured way.
• You take initiative and are hands-on building structure as we scale.
• You enjoy working closely with an international crew both in person and across time zones.
• You are pragmatic : Good structure matters and you get things done.

Success in This Role Will Be Measured By

• Process Maturity : Well established meeting cadences effective meetings and clear ownership of OKR cycles. State of the art internal and external reporting.
• Strategic Execution : Successful delivery of cross-functional projects (ISO IT etc.) against agreed objectives timelines and budgets.
• Enhanced organisational alignment : Improved follow-through of key decisions and initiatives.

Key Skills

• Compliance Management
• Customer Retention
• Quality Assurance
• Customer ServiceExtensive Knowledge
• Account Management
• Front Office
• Telephone Calls
• Needs Analysis
• Cold calls
• Business Relationships
• Customer Complaints
• Sales Goals
• Sales Process
• New Clients

Employment Type: Employee

Vacancy: 1