Business Transformation & Pricing Enablement Manager

Wolters Kluwer Tax & Accounting Deutschland GmbH; Garching bei München; Vor Ort; EUR 85.000 - 120.000; Vollzeit

Zusammenfassung

A leading tax and accounting firm in Garching bei München is seeking an SAP Business Transformation & Pricing Enablement Manager. This role will transform product and pricing practices, streamline operations, and enhance customer retention. The ideal candidate should have over 8 years in business process transformation, strong analytical skills, and experience in a cross-functional leadership role. This position requires a solid understanding of CRM and ERP systems, driving harmonization across business units and reporting to executive leadership.

Qualifikationen

• 8+ years of experience in business process transformation, operations, and/or systems implementation.
• Experience in product operations or pricing enablement.
• Proven success in leading cross‑functional initiatives.

Aufgaben

• Document current-state practices and analyze inefficiencies.
• Drive harmonization across business units.
• Define KPIs, track progress, and report to executive leadership.

Kenntnisse

Business process transformation

Operations

Pricing enablement

Analytical skills

Cross-functional leadership

Tools

CRM systems

ERP systems

Salesforce

SAP

Jobbeschreibung

The SAP Business Transformation & Pricing Enablement Manager, under the guidance of the global lead will execute the transformation of product and pricing practices across Tax & Accounting Europe (TAAE). This role partners closely with executive leadership, business units (BUs), and cross-functional teams to streamline operations, reduce complexity, and drive harmonization across the enterprise. This role is critical to closing revenue gaps, enabling order automation, and improving customer retention.

This person will be responsible for documenting TAAE current-state practices, identifying inefficiencies, and driving the design and implementation of standardized, scalable processes across product setup, pricing, and systems enablement. The role requires a deep understanding of business operations, strong analytical skills, and the ability to influence at all levels of the organization. Ultimately, this role strengthens our commercial foundation—reducing churn, improving CX, and supporting long-term growth.

Key Responsibilities

• Document Current-State Practices: Map and document existing product and pricing processes across all BUs / Segments, including product setup, bundling, pricing models (user bands, subscription, transactional), renewals, and customer contracts.
• Identify Pain Points: Analyze current practices to uncover inefficiencies, redundancies, and unnecessary complexity that hinder scalability and customer experience.
• Drive Harmonization Across BUs / Segments: Help implement changes in all TAAE migrations, including the S4 HANA upgrade for existing STEP countries.
• Standardize Practices: Collaborate with stakeholders to define and implement standardized practices for:
  • Product setup and bundling
  • Pricing structures (user bands, subscription, transactional)
  • Renewal processes and customer contract management
  • Customer Data Governance
• Process Ownership & Optimization: Own end‑to‑end process design and continuous improvement initiatives, ensuring alignment with Salesforce and SAP platform capabilities and enhancements; lead change impact assessments and develop adoption strategies to ensure successful implementation across business units.
• Cross‑Functional Leadership: Partner closely with Product Operations to ensure seamless execution of product lifecycle changes, aligning system setup to enable go‑to‑market strategies and operational readiness; ensure accurate, consistent product setup—preventing revenue leakage from misconfigured multi‑year agreements or pricing exceptions.
• Performance Tracking & Reporting: Define KPIs, track progress, and provide regular updates to executive leadership on milestones, risks, and key decisions.

Qualifications

Required qualifications

• 8+ years of experience in business process transformation, operations, and/or systems implementation.
• Specific focus in product operations or pricing enablement, strongly preferred.
• Proven success in leading cross‑functional initiatives and influencing executive stakeholders.
• Strong analytical and documentation skills with a focus on process optimization.
• Experience with pricing, product management, or customer contract processes.
• Familiarity with CRM and ERP systems.

Preferred qualifications

• Experience working in a global, matrixed environment.
• SaaS‑based product knowledge.
• Pricing hierarchy experience.
• Experience with CPQ / Billing systems.
• Familiarity with SAP and Salesforce platforms.
• Background in finance, pricing strategy, or digital / product operations.

Other Knowledge, Skills, Abilities or Certifications

• Ability to create business requirements in partnership with several business units, departments, and technology partners to ensure end solutions meet customer needs and organizational objectives.
• Continuous improvement mentality that drives operational excellence, quality, and transformation.
• Ability to work and interact with C level executives.
• Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions.
• Excellent organizational skills.
• Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization.
• Ability to manage and prioritize multiple initiatives and work within tight deadlines.
• Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management.

Travel Expectations

Less than 10% - includes international travel.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.