Biologics Testing - Sales Support Specialist- (m/f/d)

Charles River Labs; Erkrath; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading contract research organization is seeking a Sales Support Specialist to achieve sales targets for Biologics Testing services. The role involves engaging with customers, maintaining relationships, and supporting marketing campaigns. Candidates should have a relevant degree in life sciences and excellent sales and communication skills. This fully remote position may require some travel.

Leistungen

Flexible working hours

Bonus based on performance

Training opportunities

Qualifikationen

• Bachelor's or Master’s degree in life sciences or equivalent.
• Professional experience in life sciences combined technical and sales experience.
• Excellent leadership and communication skills.

Aufgaben

• Achieve quarterly and annual sales targets.
• Develop and qualify account leads through various platforms.
• Establish positive relationships with customer accounts.

Kenntnisse

Customer needs identification

Leadership skills

Communication skills

Presentation skills

Ausbildung

Bachelor’s or Master’s degree in life sciences

Tools

Salesforce

Microsoft Office Suite

Jobbeschreibung

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well‑being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

As a Sales Support Specialist, you will be responsible for achieving quarterly and annual sales targets for Biologics Testing services in your assigned territory. The role involves engaging with prospects and existing customers while guiding customers to Biologics services that best meet their needs.

Note: It's a fully remote role with some business travel requirements.

Responsibilities

• Meet or exceed overall targets and business objectives.
• Develop and qualify account leads through prospecting, using different platforms (Global Data, Sales Navigator, etc.), cold calling, and frequent customer interactions.
• Maintain/grow existing customers as defined at the beginning of the year.
• Handle initial inquiries and qualify all prospective opportunities.
• Establish and nurture positive, productive relationships with customer accounts.
• Work closely with the business development team, management, and different stakeholders (operations, client services, marketing, legal, project management, etc.) to increase market share in a given territory.
• Support marketing campaigns to promote key and strategic services.
• Gather data on market trends and competition, including new services and prices.
• Daily, use CRM (Salesforce) to reflect all client interactions, to keep the pipeline of opportunities up to date, and to upload all information related to the sales process.
• Complete all required sales training and documentation promptly.
• Participate in sales meetings and trade shows, as required.
• Share customer problems/concerns with all appropriate departments for quality resolution.
• Liaise, when necessary, with other departments and divisions to satisfy customer requests and development.

Qualifications

• Bachelor’s or Master’s degree in life sciences (Biology, biochemistry, chemistry, pharmacy, etc.) or equivalent educational qualifications.
• Professional experience in life sciences: combined technical and sales experience.
• Previous experience in business development, project management, and/or analytical development acquired in the biotech/biopharma industry will be preferred.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Strong ability to identify and qualify customer needs. Ability to identify and tackle obstacles to the sales process.
• Excellent leadership and communication skills with a demonstrated ability to negotiate and influence the buying process.
• Other: excellent communication and presentation skills. Willingness to learn and join a dynamic working environment.
• Proficient in the use of office/sales computer applications/software (Outlook, Excel, Word, PowerPoint, Power BI).
• Experience working with Salesforce or a similar CRM database is a plus.
• Valid driver’s license preferred.
• Ability to travel (domestic and, sporadically, abroad), when required.
• German‑speaking native. Fluency in English.

Benefits

An unlimited position with varied, exciting training opportunities in shaping your field of activity in a motivated team.

• A future‑oriented global industry and company.
• Flexible working hours.
• Capital‑creating achievements, Bonus.

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand‑alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early‑stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non‑GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well‑being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e‑mail message to [e-mail]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.