AI Support Engineer

Cognition; Deutschland; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading AI startup in Germany is looking for an AI Support Engineer to resolve customer issues and drive technology adoption. You will be the first line of response, using your technical expertise to troubleshoot various software challenges. The ideal candidate will have a degree in Computer Science, strong problem-solving skills, and knowledge of Docker and Kubernetes. Join an innovative team and grow your career in the fast-evolving AI market.

Leistungen

Market opportunity in AI

Work with world-class talent

Hands-on experience across core startup functions

Qualifikationen

• 2+ years working in a technical role.
• Strong problem-solving skills and ability to work in a fast-paced startup environment.
• Knowledge of distributed computing and orchestration technologies is a plus.

Aufgaben

• Respond to and resolve customer issues related to software usage.
• Document knowledge and learnings about failure modes.
• Test product releases and automate parts of QA processes.

Kenntnisse

Technical role experience

Customer service skills

Problem-solving skills

Organizational skills

Knowledge of AI

Ausbildung

Bachelor's degree in Computer Science or related field

Tools

Docker

Kubernetes

Jobbeschreibung

Overview

Are you excited about the limitless possibilities of artificial intelligence and machine learning? Do you want to make these possibilities into realities for real people? If so, we have an extraordinary opportunity to join our startup as an AI Support Engineer.

Windsurf (formerly Codeium) gives AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies. Due to the complexity of enterprise tasks and environments, combined with the rapid evolution of the product itself, customer issues may come up that would reduce adoption and value driven if not addressed rapidly.

You will be the first line of responding and resolving these customer issues, leveraging your computer science and AI knowledge to help customers effectively. Your role will be instrumental in driving adoption of AI technology.

This is a unique opportunity to work at an AI startup with real users.

What you'll do

• First line of response to any customer issues: Customer issues could stem from misuse of the software, errors in the deployment, or bugs in the underlying software. Support engineers are required to use their AI and CS knowledge to root cause, reproduce, and respond to any type of issue. Support engineers will help define processes and build automations to streamline our support function.
• Escalation, resolution, and education: If a support engineer is unable to resolve a customer issue, they are responsible for escalating the issue to the appropriate Codeium stakeholders (deployed engineering, field IT, or enterprise engineering), tracking and understanding the resolution of the issue, and educating the customer on the solution.
• Knowledge documentation and distribution: Support engineers are responsible for documenting learnings about failure modalities across use and deployment and distributing that knowledge to end customers and internal engineering teams.
• Product testing and feedback: Windsurf’s product works across a range of IDEs, programming languages, and modalities. Support engineers will be instrumental in testing each release. Support engineers will also use their CS and AI skills to automate parts of the QA process.

Who you are

• 2+ years working in a technical role
• Bachelor's or higher degree in Computer Science, Software Engineering, or related field.
• Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
• Proficiency in programming languages such as Python, Java, or Go
• Strong organizational skills and customer friendliness.
• Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment
• Passion for artificial intelligence and large language models. Hands-on experience with these technologies is not required, but is a plus.

Why you should join

• Once-in-a-lifetime market opportunity: Join the fastest-growing AI company at the ground floor of the biggest application market with massive potential to capture significant market share
• Learn from world-class talent: Work alongside incredibly smart and successful coworkers including competitive programming champions and former founders from Scale AI, Cursor, Waymo, Tesla, and Google DeepMind
• Perfect founder training ground: Gain hands-on experience across engineering, product, and sales – the three core competencies of startup founding – while building your network and skills in a high-growth environment