Aerospace Customer Support Engineer (Contract)

Airbus; Deutschland; Hybrid; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

A leading aerospace manufacturer is seeking an Aerospace Customer Service Engineer for their Engineering department. This role involves collaboration with program teams, managing Service Bulletins, and engaging with customers to improve operations. Ideal candidates will hold a Bachelor's Degree in Engineering and possess strong communication skills. The position is contract-based, and proficiency in English is required.

Leistungen

Opportunity for contract extension

Inclusive work environment

Qualifikationen

• 0-6 years experience in an engineering classification.
• Proficiency with G Suite.
• Ability to read/write/speak English.

Aufgaben

• Develop and maintain understanding of Service Bulletins across programs.
• Facilitate communication with program teams in Europe.
• Gather inputs from stakeholders for SB decisions.

Kenntnisse

Communication skills

Teamwork

Technical understanding of Service Bulletins

Analytical skills

Ausbildung

Bachelor’s Degree in Engineering

Tools

G Suite

Jobbeschreibung

Job Description

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL.

You will be part of the Service Bulletin Customer Support team, whose mission is to deliver and support value added solutions to maintain continued aircraft airworthiness and improve Airbus customer’s operations & profitability. This role provides overall support to the Service Bulletin business and liaisons with customers (airlines) to ensure the best decision is made for the interest of Airbus and its customers.

Your Working Environment

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Your Challenges

• Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs.
• Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs.
• Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation.
• Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues.
• Demonstrate strong communication skills for engaging in remote or in-person discussions with customers.
• Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs.
• Ensure alignment of work practices with other programs and adherence to SB processes.
• Provide support for internal and external improvement projects related to SB products, processes, and tools.
• Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes.
• Collaborate directly with Airbus teams (e.g., SB Production, Design Office, Customer Service Engineering) to facilitate effective communication and coordination.
• Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement initiatives.
• Support quality initiatives within the Airbus Customer Services organization.
• Report monthly results related to Key Performance Indicators (KPIs) to track performance and identify areas for improvement.

Your Boarding Pass

• Bachelor’s Degree in Engineering (Mechanical, Aerospace, Electrical or Civil Engineering)
• 0-6 years experience in an engineering classification
• 10% travel (Domestic and International) involved
• US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US
• Proficiency with G Suite
• Team oriented - ability to work as a member of a team with other departments locally and internationally
• Ability to read/write/speak English
• Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner
• Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external
• Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives
• Displays model writing skills for others to emulate
• Demonstrates simple and effective ways to communicate
• Able to represent Engineering in presentations at Airbus related activities
• Basic technical knowledge on overall Service Bulletin process

Preferred

• Master’s Degree in an Engineering discipline
• Minor in Computer Science
• Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
• Airbus experience with various Airbus programs (A380, A350, LR, SA, WB)
• Data analysis

Physical Requirements

• Onsite or remote: 60% onsite 40% remote
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings - part of daily job
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms - part of daily job
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications - part of daily job
• Equipment Operation: able to operate most office and personal electronic equipment - part of daily job
• Carrying: able to carry documents, drawings, electronic equipment up to 30lbs/14kgs - part of daily job
• Lifting: able to lift documents, drawings, electronic equipment up to 30lbs/14kgs - part of daily job
• Sitting: able to sit for long periods of time in meetings, working on the computer
• Standing: able to stand for discussions in offices
• Travel: able to travel independently and at short notice - as required based on job needs
• Walking: able to walk through office areas including uneven surfaces - part of daily job
• Personal Protective Equipment required: Required PPE includes Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site - as required based on job needs

This role requires US Person status under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license).

Contract Details: This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Americas, Inc.

Employment Type: Agency / Temporary

Experience Level: Entry Level

Remote Type: On-site

Job Family: Customer Account and Service Management

Equal Opportunity Statement: Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Airbus complies with applicable state and local laws governing nondiscrimination. This assignment description does not constitute a contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is committed to equal opportunities for all and will never ask for monetary exchange in the frame of a recruitment process. Any impersonation should be reported to [e-mail].