Advanced Implementation Consultant bei Staffbase SE

Staffbase SE; Sachsen; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading communication technology company in Germany is seeking an Implementation Consultant to manage customer implementations of their Employee Experience Platform. The role requires strong project management skills and the ability to ensure customer satisfaction throughout the adoption of the platform. Candidates should have extensive experience in software deployment and client relations, as well as a passion for cloud technologies. The position offers competitive compensation and flexible working arrangements.

Leistungen

Competitive Compensation

Flexible working time models

Monthly Wellbeing Allowance

31 vacation days annually

Company pension scheme

Volunteers Day

Qualifikationen

• 5+ years of experience in technology consulting roles.
• Proven experience in managing customer relationships.
• Success in leading implementation projects for clients.

Aufgaben

• Lead new Staffbase customer implementations, managing project plans and resources.
• Ensure plans for deployment, change management, and adoption programs.
• Communicate implementation status, issues, risks, and effort clearly.

Kenntnisse

Familiarity with implementing Software-as-a-Service solutions

Experience working on enterprise-scale deployments

Expertise in application functionality

Project management experience

Self-motivated team player

3 years of consulting experience

3 years of client-facing experience

Passion for cloud technologies

Comms background (nice to have)

Jobbeschreibung

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis___St.___Paul, our diverse team of 750+ employees supports 2,000+ customers___reaching over 16.4 million employees___in transforming their employee experience. We are proud to be a Unicorn company___privately valued at over $1 billion___demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We are looking for an Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.

What you’ll be doing:

• Lead new Staffbase customer implementations including managing the project plan and project resources – for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
• Clearly communicate implementation status, issues, risks, and effort
• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer – for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
• Troubleshoot and triage customer issues during implementation
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

What you need to be successful:

• Familiarity with implementing Software-as-a-Service solutions
• Experience working on enterprise-scale deployments
• Expertise in application functionality, business deployment cycles, and account management.
• Project management experience
• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 3 year of consulting experience
• Minimal 3 year of client-facing experience
• Passion for cloud technologies
• Nice to have: comms background

What you’ll get:

• Competitive Compensation – we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility – we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Recharge – with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing – Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
• Support – we’re offering a company pension scheme
• Volunteers Day – you’ll get one day off per year for supporting a social project