Administration Coordinator

Rotork; Hilden; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading global flow control company located in Hilden, Germany, is seeking a Service Coordinator to maintain service schedules and customer relationships. The ideal candidate will have strong technical skills, a technical degree, and experience in customer service. Responsibilities include service documentation, administration, and communication with technicians and customers. This full-time position does not allow remote work, and candidates should be proficient in Microsoft Office.

Qualifikationen

• Understanding of basic electrical schematics and wiring diagrams.

Aufgaben

• Maintain and administer service schedule for all field and in-house service jobs.
• Establish and maintain relationships with customers to clarify and meet expectations.
• Coordinate with service technicians to ensure timely completion of paperwork.

Kenntnisse

Strong technical aptitude

Strong customer service skills

Ability to multi-task and organize priorities

Ausbildung

Technical degree or equivalent experience

Tools

Microsoft Office applications

MTMS

Jobbeschreibung

Overview

• Service Coordination / Tech Coordination: Maintain and administer service schedule which includes all field service jobs and in house service jobs
• Establish and maintain relationships with customers (clarify and meet customer expectations coordinate order / schedule changes perform after service follow up etc.)
• Communicate consistently with Channel Partners and ASMs about work to occur in their territory
• Coordinate with service technicians to ensure the timely completion of their paperwork (service invoice service reports etc.)
• Service Documentation / Administration
• Responsible for generating maintaining and closing service tickets
• Maintain local log of items not captured via system reports (i.e. number of actuators commissioned PM actuators etc.)
• Ensure that all documentation is stored in a common location for easy access on the server
• Other duties as assigned

Requirements

• Strong technical aptitude
• Technical degree or equivalent experience
• Strong customer service skills
• Ability to multi-tasks and organize priorities
• Understanding of basic electrical schematics and wiring diagrams
• Proficient in Microsoft Office applications MTMS

Additional Information

Rotork is the market-leading global flow control and instrumentation company helping our customers manage the flow or liquids gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years the world has relied on us to create the things that keep everything moving.

From oil and gas to water and shipping pharmaceuticals and food- these are the flows on which our modern world depends.

Today were respected and admired for our people performance and products. Our success flows from our commitment to engineering excellence and thats what we will always pursue safely and sustainably.

Rotork is going through an exciting period of change and growth building on our existing market leadership. Its a great time to join us and make an impact in shaping the future of our business.

Remote Work: No

Employment Type: Full-time

Key Skills

• Internship,General Ledger Accounting,Communication,Healthcare IT,Fiber

Experience: years

Vacancy: 1