Account Manager (m/w/d, Berlin)

Honeysales; Berlin; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

30 days of annual vacation

Mobility benefits in Germany

Open, modern office environment

Team events and parties

Transparent feedback culture

Résumé du poste

A pioneering sales technology company based in Berlin is seeking a Client Relationship Manager to enhance client engagement and satisfaction. You'll be responsible for owning retention targets and developing strategic success plans. Ideal candidates have 1-2 years in Account Management, are passionate about sales tech, and excel in communication. The position offers a flexible 3/2 remote work policy, competitive salary, and a collaborative team environment.

Qualifications

• Understanding lead generation and prospecting challenges.
• Passionate about helping clients succeed.
• Strong written and verbal communication skills.
• Ability to collaborate across teams.
• Interest in using data insights for decisions.

Responsabilités

• Act as primary contact and trusted advisor for clients.
• Own renewal and retention targets, ensuring client satisfaction.
• Develop and implement Success Plans aligned with client goals.
• Promote client advocacy and act on their feedback.
• Monitor usage patterns to identify risks and opportunities.
• Offer ongoing client education regarding honeysales features.
• Coordinate with various teams for a cohesive client experience.
• Schedule regular check-ins and maintenance of communication.

Connaissances

Sales Tech understanding

Client-focused approach

Excellent communication skills

Collaborative teamwork

Analytical mindset

Formation

1-2 years of relevant experience in Account Management or similar

Description du poste

About Us

honeysales was founded in Berlin in 2021 – with the goal of rethinking B2B sales from the ground up.
Now we’re taking off with Agentic AI: autonomous sales agents that think, act, and sell like real top performers – fully automated, intelligent, and effective.

Since April 2025, we’ve been an official AWS partner, co-developing the most advanced sales agent on the market. Our goal: after just 5 minutes of onboarding, you’ll get your 5 most purchase-ready prospects – personalized, context-based, and channel-independent.

In the fall, one of our co-founders will move to the U.S. to build our go-to-market there.

Our team in Berlin: 20+ experts in tech, sales, and AI.
Our mission: The first Agentic AI for Sales – from Europe. Scalable. Data-driven. Pioneering.

Your daily tasks

Client Relationship Management:Act as the primary point of contact and trusted advisor for clients, cultivating strong, productive, and meaningful relationships.

Renewals & Retention: Own renewal, retention, and net retention targets for your accounts, ensuring that clients remain satisfied and engaged with honeysales’ offerings.

Strategic Success Planning: Develop and implement Success Plans aligned with client goals, driving feature adoption, usage, and value.

Customer Advocacy: Promote client advocacy by building a deep understanding of their objectives, challenges, and feedback. Actively represent the client’s voice within honeysales, partnering with product teams to guide ongoing product improvements.

Data-Driven Analysis: Regularly monitor and analyze client usage patterns to identify potential risks and opportunities, taking proactive steps to address issues and drive value.

Client Education: Offer ongoing support and education, highlighting new or underutilized honeysales features that could benefit the client’s success and represent potential upsell opportunities.

Collaborative Support: Coordinate with various teams, including Technical Support, Product, and Account Executives, to ensure a seamless and cohesive client experience.

Client Engagement: Schedule regular check-ins, Executive Business Reviews, and other touchpoints to maintain strong, transparent communication and alignment with client goals.

Our requirements

Curious & passionate about Sales Tech: You understand the challenges and complexities of lead generation, prospecting and building a sales pipeline. At the same time, you are convinced that technology will enable better human outcomes.

Client-Focused & Solution-Oriented: You are passionate about helping clients succeed and take pride in delivering tangible results.

Excellent Communicator: Your communication skills, both written and verbal, are top-notch, and you excel at conveying complex ideas in an approachable way. German is a plus but not necessary.

Team Player: Known for your ability to collaborate across teams, you prioritize shared success and contribute positively to team dynamics.

Curious & Analytical: With a keen interest in learning and growth, you enjoy leveraging data insights to inform strategic decisions.

Experience: You have 1-2 years of relevant experience in Account Management, Onboarding, Customer Success Management or similar roles, with expertise in SaaS, Sales Automation, or Customer Analytics being a strong plus.

Honeysales is offering

• Flat hierarchies, a driven international, diverse, and open-minded team - fun to work and collaborate with.
• A transparent feedback culture.
• Plenty of room to contribute your ideas and successfully participate in our growth.
• 30 days of annual vacation, plus an attractive annual salary.
• 3 days in the office, 2 days of remote work policy, plus 10 days per year during which you can work remotely flexibly.
• Open, modern office in Kreuzberg with a table tennis table in the office.
• Regular happenings like summer and Christmas parties, team events, and after-work events.
• Mobility benefits in Germany through Navit - Germany ticket, bike leasing, car subscriptions, and mobility budgets.

The hiring process

Recruiting screening video call with our Talent Manager (30 minutes)

Interview with the Hiring Manager (30–45 minutes)

On-site interview and case study with our Hiring Team in Berlin (approximately 60–90 minutes).

Meet the team

Reference checks

Offer phase