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Retail Sales Associate
Job summary
A leading retail company in Guelph, Ontario is seeking a Brand Associate to engage with customers and deliver outstanding service. The ideal candidate will educate customers about loyalty programs and contribute to a positive atmosphere on the sales floor. Responsibilities include maintaining a neat workspace and handling customer interactions with professionalism. The role requires strong communication skills and adaptability in a fast-paced retail environment.
Qualifications
- Strong communicator capable of effectively interacting with customers and team members.
- Experience in retail with a focus on providing exceptional customer service.
- Ability to work in a fast-paced environment and adapt to changing situations.
Responsibilities
- Engage and connect with customers to drive sales and service.
- Promote customer loyalty through education on loyalty programs.
- Maintain a clean and organized work environment.
- Handle customer interactions and potential issues professionally.
Skills
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Seek out and engage with customers to drive sales and service using suggestive selling.
Enhance customer experience using all omnichannel offerings.
Be accountable to personal goals which contribute to overall store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean and organized work center.
Handle all customer interactions and potential issues/returns courteously and professionally.
Execute operational processes effectively and efficiently.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
Passionate about retail and thrive in a fastpaced environment.
A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology.
Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.