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Bilingual Claims Coordinator
Job summary
A leading Canadian service provider is seeking a Bilingual Claims Coordinator in Calgary, Alberta. This full-time position involves providing exceptional customer support and managing claims for policyholders. Ideal candidates are bilingual in French and English, have customer service experience, and intermediate MS Office skills. The role offers a competitive salary and a range of employee perks, including comprehensive benefits and vacation time.
Benefits
Qualifications
- Bilingual French and English (spoken and written).
- 1+ years of customer service or retail experience.
- Intermediate MS Office skills.
Responsibilities
- Provide exceptional customer support and services.
- Manage conflicts and support clients in distress.
- Make sound decisions under pressure.
Skills
Employment Type: Full-Time Permanent
Location: On-site - Calgary, Alberta
Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-min breaks)
Salary: Up to $54,000 (Can also earn overtime)
Company: This position is with a leading Canadian full service Additional Living Expenses (ALE) Specialist. The organization manages short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while freeing up adjusters and insurance companies to focus on the claim. The company provides assurance and peace of mind for policyholders and adjusters during catastrophic events (such as fire, water, or flood damage), helping them return to normality as quickly as possible.
- Benefits: Health, Dental & Life Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, and wellness support
- Vacation: 10 days
- On-call and overtime: 1-8 weeks with a few hours of work paid at 1.5 times the regular rate
- Great culture and company environment: Described as a happy family.
- BBQs & Staff Parties:BBQs over lunch, and summer and winter events in Calgary following our Town Halls. Enjoy good food, (hopefully) sunshine, and great company, partners are welcome at the winter celebration!
- Dry Cleaning: Exclusive dry-cleaning discounts through our sister company
- Banking Discounts: Perks with BMO’s Bank at Work program, enjoy waived fees, credit benefits, mortgage discounts, and more.
- SureBucks: Our internal rewards program for non-managers in Operations and Finance teams, where you can be nominated for great work and redeem those points for real, physical items.
- IATA Discount Card: Global hotel savings with exclusive rates at major hotel chains worldwide.
- Bilingual French and English (spoken and written)
- 1+ years of experience (can include any Customer Service or Retail)
- Intermediate MS Office skills.
- A passion for providing exceptional customer support and services.
- Empathy and the ability to put clients at ease who may be in distress.
- Excellent time management and prioritization skills.
- Conflict management, service-focused, and solution-oriented skills.
- Ability to work under pressure and make sound decisions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.