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Principal Customer Success Manager - Enterprise
Job summary
A leading software company is seeking a Customer Success Manager to drive value for enterprise customers in Canada. You will develop tailored success plans and manage relationships with key stakeholders, ensuring their success with our product. The ideal candidate has over 5 years in Customer Success or a related role, with proven experience managing enterprise relationships and strong consultative communication skills. This role offers competitive salary and comprehensive benefits.
Benefits
Qualifications
- 5+ years in Customer Success or Account Management role.
- Proven experience with enterprise customer relationships.
- Strong executive presence and consultative communication skills.
Responsibilities
- Develop tailored success plans for enterprise customers.
- Lead onboarding, adoption, and renewals for your book of business.
- Build and maintain strong relationships with customer stakeholders.
Skills
- Salary up to $130,000 per year
- Flexible vacation days and quarterly mental health days for recharging
- Comprehensive benefits package covering 100% of medical, dental, and vision for employees, with 75% coverage for dependents
- Opportunities for professional development and growth within the organization
- Access to the latest Apple products to enhance work efficiency
- Engage in Employee Resource Groups (ERGs) that support diversity and inclusion initiatives
- Develop tailored success plans for enterprise customers based on their business goals and use cases
- Lead onboarding, adoption, quarterly business reviews (QBRs), renewals, and expansion efforts for your book of business
- Build and maintain strong relationships with customer stakeholders, including C‑suite leaders
- Collaborate closely with internal teams to address customer pain points and close product gaps
- Leverage data and insights to create compelling value stories and manage risk proactively
- 5+ years in Customer Success, Account Management, or a similar role in SaaS
- Proven experience owning and growing enterprise customer relationships with $100k+ ARR
- Strong executive presence, consultative communication skills, and business acumen
- Experience managing complex product implementations and long customer lifecycles
- Ability to operate independently, drive strategy, and thrive in ambiguity
- Bonus: experience with RevOps, sales performance management, or compensation software
#SalesPerformanceManagement #CustomerSuccess #CareerGrowth #CompetitiveBenefits #DiversityAndInclusion
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.