Jobs in Vancouver, Canada

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a proactive Customer Success Manager to join our team, partner closely with mid‑market customers as a trusted advisor, and play a key role in driving customer satisfaction, retention, and revenue growth.

*MUST BE FLUENT IN FRENCH*

• Serve as Trusted Advisor: Build and nurture strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company.
• Oversee Onboarding Process: Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond.
• Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.
• Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.
• Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices.

• The Customer Success Manager will work with clients across Americas (North America, South America and Central America).
• Strong Communication: Exceptional verbal and written communication skills are essential for effectively engaging with clients and internal stakeholders.
• Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals.
• Negotiation Skills: Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
• Problem‑Solving: Ability to identify challenges and proactively find solutions to address client concerns or issues.
• Strategic Thinking: Capacity to think analytically, providing valuable insights and guidance to clients to drive mutual success.
• Organization and Time Management: Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
• Team Player: Collaborative mindset, with the ability to work closely with cross‑functional teams to deliver exceptional results for clients.

• Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology‑driven environment.
• Fluency in both English and French
• Proven track record of meeting and exceeding sales targets and customer satisfaction metrics.
• Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.