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Senior CSM, Enterprise Imaging Cloud – Remote Canada
Job summary
A leading health organization is seeking a Customer Success Manager who will be the primary advocate for their customers. The role requires a minimum of 5 years in customer account management, with a proven ability to interact with C-suite executives. This position offers flexibility to work remotely within Canada. Candidates should have strong relationship-building skills, along with experience in cloud-based solutions. The salary range is competitive, with opportunities for professional development.
Qualifications
- 5+ years of experience in customer account management or customer success role.
- Experience presenting and consulting with C‑Suite and VP level executives.
- Proven track record with upselling, cross‑selling or sales related activities.
Responsibilities
- Accountable as a single point of contact for customers.
- Assist customers to expand their usage of EI Cloud solutions.
- Develop and execute Strategic Customer Success Plans.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.