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Résumé du poste
A leading professional services firm in Canada is looking for an individual with strong contact center technology experience to support a Global Contact Center. You will integrate business strategies with technology solutions while driving innovation and operational efficiency. The ideal candidate has over 7 years of experience in technology delivery and strong understanding of tools like Genesys Cloud CX and ServiceNow. The role offers a competitive salary of $85,000 - $156,000, along with a range of generous benefits and a remote work model.
Prestations
Qualifications
- 7+ years of experience in technology delivery.
- Proven track record in managing multi-disciplinary teams.
- Ability to drive application of technology solutions.
- Strong contact center technology experience.
- Experience with AI and GEN AI.
Responsabilités
- Support a Global Contact Center with technology integration.
- Drive innovation for contact center automation.
- Conduct research of industry trends for innovation.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.