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Hybrid Front Desk & Online Support Specialist
Job summary
A leading automotive supplier in Canada is seeking a highly skilled Front Desk/Online Call Center Representative. In this role, you will provide exceptional customer service by handling inbound and outbound calls, responding to emails, and managing online chats. The ideal candidate will have 1-2 years of experience in customer service, strong communication skills, and the ability to thrive in a fast-paced environment. A high school diploma is required, while additional qualifications in customer service are preferred.
Qualifications
- 1-2 years of experience in customer service or related field required.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English; additional languages a plus.
Responsibilities
- Provide exceptional customer service via phone, email, and chat.
- Handle inbound and outbound calls, resolving issues and directing calls.
- Develop knowledge of products and report customer satisfaction opportunities.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.