Jobs in Markham, Canada

Join Entrust as a Senior Customer Solution Manager (Remote - UK). Entrust shapes the future of identity-centric security solutions, empowering careers and delivering solutions that help keep the world moving safely.

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with scalable technologies. Our people drive curiosity, dedication, and innovation to help us anticipate the future.

What You'll Do: Core Responsibilities

• Strategic Guidance & Advisory: Act as a customer advisor, deeply understanding customer goals and priorities to guide their journey on our solutions for identity, secure payments, and digital security.
• Customer Health & Adoption: Monitor customer health using data and tools, establishing a regular cadence to ensure successful adoption of Entrust products and services.
• Outcome Delivery & Alignment: Meet with internal and external stakeholders to define desired business outcomes. Align Entrust resources using value maps, program management, and POC engagements to achieve results.
• Growth & Renewal Evangelism: Serve as an evangelist for Entrust, identifying expansion opportunities, helping secure new deals, and building and tracking joint success plans to ensure renewals.
• Customer Advocacy & Collaboration: Be the voice of the customer within Entrust. Collaborate with Sales, Professional Services, Product, and Engineering to influence direction and remove friction points, including leading escalation of blockers.
• Value Elevation: Create referenceable customers through case studies, blog posts, customer roundtables, and presentations.
• Oversight & Risk Mitigation: Maintain awareness of all Professional Services and Partner delivery, tracking customer initiatives to anticipate and mitigate risk.

Basic Requirements

• Experience: Years of experience in enterprise IT, in a customer-facing role such as vendor, partner, consultant, or managing technical programs/customer success.
• Education: Bachelor’s degree in Business, Engineering, Computer Science, or a relevant field.
• Skills: Strong project management skills, including experience with jointly agreed upon success plans.
• Travel: Ability to travel as needed.
• Work Authorization: Must be able to lawfully work within the UK and have unrestricted work authorization for the UK.

Preferred Skills & Experience

• Technical Acumen: Strong background in enterprise infrastructure, cloud environments (AWS, GCP, Azure), and security. Experience with PKI, data encryption, multi-cloud security, identity and access management, and establishing a Zero Trust approach is highly valued.
• Certifications: Technical certifications (e.g., AWS, Azure, GCP) or security certifications (e.g., CISSP, CISM, CompTIA Security+) are a significant plus.
• Strategic Leadership: Proven ability to be a strategic thought leader and trusted advisor to customers, including the C-level.
• Operational Excellence: Experience leading through ambiguity, working effectively in matrixed global environments, and gaining stakeholder buy-in.
• Methodologies: Experience with CRM (SalesForce.com) and strong project management skills (PMP and/or SCRUM/Agile, SAFe certified).

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At Entrust, we don’t just offer jobs – we offer career journeys. You can expect:

• Career Growth: Commitment to your professional journey with learning-forward initiatives and exciting challenges.
• Flexibility: Remote, hybrid, or on-site options to fit your lifestyle.
• Collaboration: A culture where your voice matters and teamwork drives solutions.

Entrust is an EEO/AA/Disabled/Veterans Employer (US roles). Entrust values diversity and inclusion and is committed to building a diverse workforce. We strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter: James Beck, James.Beck@entrust.com