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GROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance. In addition, GROWMARK owns FS PARTNERS and UPI Energy FS, as well as the FS trademark used by affiliated member cooperatives. GROWMARK is large enough to offer solid career opportunities, but small enough to provide a family-oriented, welcoming environment and great benefits.

PURPOSE AND SUMMARY STATEMENT

The Gas Bar Attendants will be responsible for the sale of fuel and other automotive products, as well as all in-store merchandise, including tobacco products, lottery tickets, and sundries. Responsibilities include processing credit or debit card transactions and validating checks using an electronic scanner and cash register. Other responsibilities will include fueling, cleaning, and lubricating vehicles, and performing maintenance of the property, both indoors and outdoors. All duties will be performed with a consistently high focus on customer service.

ESSENTIAL JOB FUNCTIONS

1. Perform minor service and maintenance such as washing the windshield and checking fluid levels and air pressure.
2. Fill propane tanks, where required.
3. Receive payment from customers.
4. Ensure that restricted products (e.g. tobacco, lottery tickets) are sold only to customers that are of the required age by requesting appropriate identification.
5. Perform minor property maintenance duties such as sweeping service station lot, trimming shrubs, scrubbing service bays, and cleaning of retail space and washrooms.
6. Provide accurate directions where possible.
7. Compute and record totals of transactions.
8. Count money in cash drawers at the beginning of shifts to ensure amounts are correct and that there is adequate change.
9. Establish or identify prices of goods and services, and tabulate bills using calculators, cash registers, or optical price scanners.
10. Issue receipts, refunds, credits, or change due to customers.
11. Maintain clean and orderly checkout areas.
12. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
13. Process merchandise returns and exchanges.
14. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
15. Resolve customer complaints.
16. Compile and maintain non-monetary reports, shift-off reports, and records.
17. Keep periodic balance sheets of amounts and numbers of transactions.
18. Keep islands/cement pads, pumps, and high traffic areas free and clear of debris, including sweeping debris, shoveling snow, and salting when necessary.
19. Stock shelves, and mark prices on shelves and items.
20. Change fuel prices on signage.

OTHER JOB FUNCTIONS

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program and Company Health and Safety policies and procedures, as they apply. Performs all other duties as assigned.

REQUIREMENTS

1. Strong customer service and troubleshooting skills.
2. Customer service and/or retail experience preferred.
3. Exceptional conflict resolution, negotiation, and objection handling skills.
4. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
5. Able to work with minimal supervision.
6. Effective work habits.
7. Excellent organizational skills.
8. Able to effectively communicate both verbally and in writing.
9. Able to work well under pressure.
10. Strong attention to detail.
11. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
12. Computer literate, including effective working skills of MS Word, Excel, and e-mail.
13. Proven data entry and typing skills.
14. Professional appearance and manners.
15. Strong work ethic and positive team attitude.
16. Must possess valid training and certification as required.

WORKING CONDITIONS

1. Manual dexterity required.
2. Overtime as required.
3. Lifting or moving up to 70lbs may be required.
4. Will perform work both indoors and outdoors.
5. Outdoor work may be performed in inclement weather, in a wide range of temperatures.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

GROWMARK, Inc. strives to provide a benefits package that delivers competitive pay for performance, recognizes your dedication to our mission, and helps us attract and retain the highest caliber of talent. The cornerstone of our benefits package is the company funded health and dental plan for full time employees, as well as an employer matched defined contribution pension plan, along with life and disability insurance.

We are an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. Employment may be contingent upon receipt of an acceptable and job-related background check, motor vehicle report, and/or reference check, as applicable and permissible by law.

Growmark, Inc., is a regional agricultural supply cooperative operating in more than 40 states and one operation in Ontario, Canada.