Customer Care Representative jobs in United States

Reporting to the Inside Sales Supervisor - Heating, the Inside Sales Representative will be responsible for supporting his fellow Outside Sales Representatives while providing support to customers and other members of the team.

Respond to customer demand in plumbing/heating and propose effective solutions according to their needs.
Analyze calls for tender documents to identify relevant equipment.
Select products from manufacturers' pricing software.
Prepare bids according to project and customer needs.
Demonstrate product equivalencies in conjunction with the engineering team during calls for tender.
Participate in project meetings to establish sales strategies.
Provide support to external representatives and colleagues on projects.
Follow calls for tender until they are closed and ensure compliance with addendums.

Diploma in building mechanics with experience in the field of heating, ventilation, and air conditioning.
Work experience in building mechanics.
Excellent communication skills and good ability to work in a team.
Bilingualism (French / English) - Need to interact on a regular basis with our internal and/or external Master Group collaborators across the country. After evaluation, it has been determined that no other solution can meet these professional obligations.

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands‑on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.