Technical Support Specialist — Customer Champion

MCI; Nova Scotia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading BPO company in Nova Scotia is seeking a Technical Support Representative to join their team. The role involves providing exceptional customer service, resolving technical issues, and promoting products. Ideal candidates should have strong communication skills, a high school diploma, and basic proficiency in Microsoft Office. The company offers competitive compensation and benefits, including paid time off and health coverage.

Benefits

Paid Time Off

Health Benefits

Career Growth

Paid Training

Qualifications

• Must be 18 years of age or older.
• Dependability and punctuality are essential.
• Calm, empathetic, and customer-first mindset is required.

Responsibilities

• Responding to inbound and outbound customer inquiries in a courteous manner.
• Resolving technical issues efficiently.
• Documenting customer interactions in internal systems.

Skills

Strong written and verbal communication skills

Typing speed of at least 20 words per minute

Basic proficiency in Microsoft Office

Problem-solving and troubleshooting abilities

Ability to multitask and stay organized

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Windows operating system

Job description

A leading BPO company in Nova Scotia is seeking a Technical Support Representative to join their team. The role involves providing exceptional customer service, resolving technical issues, and promoting products. Ideal candidates should have strong communication skills, a high school diploma, and basic proficiency in Microsoft Office. The company offers competitive compensation and benefits, including paid time off and health coverage.