Customer Support Representative with French for EV Charging Company - Late and Night shifts

Concentrix; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading global technology services company is seeking a Customer Support Representative fluent in French and English. The role involves delivering exceptional customer service for an electric vehicle charging network, including problem resolution and user guidance. Ideal candidates possess strong communication skills, a high school education, and are willing to work flexible shifts. Join a modern workplace that offers competitive salary, benefits, and exciting career opportunities.

Benefits

Competitive salary

Additional pay for night shifts

Virtual training and Work from Home options

Medical plan fully covered by the company

Transportation allowance

Life insurance

Career development opportunities

Holiday pay

Team and company events

Qualifications

• Fluency in French and English, both written and verbal.
• Excellent communication and customer handling skills.
• Work experience in a customer service center is an advantage.

Responsibilities

• Deliver high-quality customer service by phone.
• Provide problem resolution and guide users through solutions.
• Communicate solutions in a user-friendly manner.

Skills

Fluency in French and English

Excellent communication skills

Customer handling skills

Solid computer skills

Problem-solving skills

Education

High school education

Tools

MS Office

Job description

Overview

Job Title: Customer Support Representative with French for EV Charging Company - Late and Night shifts

We are growing! Our client operates the world’s largest and most open electric vehicle charging network. They also design, build and support the technology that powers it.

Want to work on flexible shifts? Our lines are open from 3:00 PM until 6:00 AM and we offer a variety of different shifts to help you strike an excellent work-life balance!

Responsibilities

Your typical day: As a representative of the company, you will be expected to deliver high-quality customer service by phone. You will receive inbound calls from current and prospective customers needing real time assistance. You will provide problem resolution to the customers by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account setup and guiding users to navigate application menus. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

Qualifications

• Fluency in French and English, both written and verbal
• Excellent communication and customer handling skills
• Work experience in a customer service center is an advantage
• Solid computer skills (MS Office, use of internet, e-mail and web-based applications)
• Interest in technology and desire to learn new skills
• Be organized, have problem-solving and analytical skills
• Be available to work on flexible shifts 24/7 (including weekends and night shifts)
• Team player with a great attitude
• High school education

What you get from us

• Competitive salary
• Additional pay for night shifts
• Virtual training and Work from Home options
• A bright, modern and exciting place to work, with excellent staff facilities
• Medical plan fully covered by the company
• Transportation allowance and Life insurance
• Various career development opportunities
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events

Experience the power of a game-changing career.

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

Location: BGR Work-at-Home

Language Requirements: French

Time Type: Full time

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