Customer Support Representative with German and English for EV Charging Company

Concentrix; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading customer support company is hiring a Customer Support Representative fluent in German and English. You will assist customers with their account setup, resolve login issues, and support app usage. Ideal candidates have excellent communication skills and a high school education. The position offers flexible working hours and various benefits including health and life insurance.

Benefits

Virtual training and Work from Home option

Competitive salary

Professional Development programs

Health and Wellbeing initiatives

Full Relocation support

Company events and discounts

Qualifications

• Work experience in a customer service center is an advantage.
• Solid computer skills including use of internet and web-based applications.
• Interest in technology and a desire to learn new skills.

Responsibilities

• Assisting customers with account setup and application navigation.
• Resolving username/password issues.
• Uninstalling/reinstalling our mobile app.

Skills

Fluency in German

Fluency in English

Excellent communication skills

Customer handling skills

Problem-solving skills

Team player attitude

Education

High school education

Tools

MS Office

Job description

Overview

Job Title: Customer Support Representative with German and English for EV Charging Company

We are at the forefront of the electric revolution, operating the world’s largest and most open electric vehicle charging network. Our cutting-edge technology and passionate team drive the transformation to a sustainable future. Join us and be a part of something big!

Responsibilities

• Assisting customers with account setup and application navigation
• Resolving username/password issues
• Uninstalling/reinstalling our mobile app
• Delivering top-notch support with a professional and friendly approach

What we are looking for

• Fluency in German and English, both written and verbal
• Excellent communication and customer handling skills
• Work experience in a customer service center is an advantage
• Solid computer skills (MS Office, use of internet, e-mail and web-based applications)
• Interest in technology and desire to learn new skills
• Problem-solving and analytical skills
• Team player with a great attitude
• High school education

What you get from us

• Virtual training and Work from Home option
• Competitive salary
• Working hours from Monday to Sunday (flexible shifts from 9:00 am to 9:00 pm)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Full Relocation support (including flights, accommodation and advance payment)
• Additional benefits such as Health and Life Insurance, Sport cards, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this or another role? Refer a friend and earn an exciting reward when they join our team!

Location:

BGR Work-at-Home

Language Requirements:

German

Time Type:

Full time

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