Hybrid Bilingual Operations & Customer Care Specialist

ABB Schweiz AG; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global leader in automation and electrification is seeking a Customer Service Professional in Quebec. The ideal candidate will manage inquiries and disputes, ensuring high customer satisfaction. Strong bilingual communication skills in French and English are essential. Familiarity with order processing and SAP is preferred. The role promises growth through meaningful work and continuous learning.

Qualifications

• Proven experience in customer service or a related role.
• Exceptional communication skills in both French and English.
• Detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Address customer disputes and claims promptly.
• Collaborate with teams to ensure resolution of customer issues.

Skills

Customer service experience

Bilingual in French and English

Detail-oriented

Proficiency in Microsoft Office Suite

Tools

SAP

Order processing systems

Job description

A global leader in automation and electrification is seeking a Customer Service Professional in Quebec. The ideal candidate will manage inquiries and disputes, ensuring high customer satisfaction. Strong bilingual communication skills in French and English are essential. Familiarity with order processing and SAP is preferred. The role promises growth through meaningful work and continuous learning.