Workplace Operations & Experience Lead

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading banking institution is seeking an Operations Lead in Toronto to enhance the workplace experience. This role requires a blend of service delivery and continuous improvement skills, ensuring a productive environment for employees and visitors. Responsibilities include managing on-site support, overseeing employee security access, and coordinating events. Candidates should have 5+ years in the financial industry and proficiency in Microsoft Office Suite and other relevant software. The position operates primarily in an office environment with non-standard hours.

Qualifications

• 5 years' relevant working experience in leading a team within the financial industry.
• Ability to manage several priorities simultaneously.
• Knowledge of Bank accounting controls, organization and structure.
• Understanding of Business Continuity Planning and Compliance Reporting.

Responsibilities

• Responsible for delivery and continuous improvement of workplace experience.
• Act as a central point of contact for employees and visitors.
• Organize bookings and support for resident meetings.
• Manage employee security access and maintain records.

Skills

Service delivery

Continuous improvement

Community management

Communication building

Microsoft Office Suite

Power BI

OfficeSpace

Visitor Management Software

Job description

A leading banking institution is seeking an Operations Lead in Toronto to enhance the workplace experience. This role requires a blend of service delivery and continuous improvement skills, ensuring a productive environment for employees and visitors. Responsibilities include managing on-site support, overseeing employee security access, and coordinating events. Candidates should have 5+ years in the financial industry and proficiency in Microsoft Office Suite and other relevant software. The position operates primarily in an office environment with non-standard hours.