Workplace Experience Coordinator

CBRE; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading global commercial real estate firm is seeking a Workplace Experience Coordinator in Toronto, Ontario. This role involves delivering exceptional customer service, managing maintenance requests, organizing events, and being the first point of contact for visitors. Ideal candidates will have a High School Diploma or GED, strong communication and organizational skills, and up to 2 years of relevant experience. Join a dynamic team dedicated to providing a world-class experience while fostering an inclusive workplace.

Qualifications

• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility.
• Manage janitorial or maintenance work orders as needed.
• Acknowledge inquiries or complaints from employees and guests.
• Organize and manage on-site events.
• Respond promptly to inquiries and requests.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of Microsoft Office

Education

High School Diploma or GED

Job description

Workplace Experience Coordinator

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service‑driven manner.
• Organize and manage on‑site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Respond promptly to inquiries and requests, ensuring consistent, high‑quality customer service.
• Help maintain a secure and compliant workplace environment.
• Provide occasional support for after‑hours “All Call” operational issues, such as mechanical or electrical failures, ensuring timely and effective resolution in alignment with facility protocols.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job‑related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity Statement:

CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (Canada) and [phone] (U.S.).

CBRE, Inc. is an Equal Opportunity and Affitative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)