Work at Home Contact Centre Sales Agent

MCI; Nova Scotia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking a Remote Contact Center Representative to support customer interactions, resolve issues, and sell products. Candidates should have excellent communication skills, a high school diploma, and the ability to thrive in a fast-paced environment. This role offers competitive pay, bonuses, and a variety of benefits including paid time off and health coverage.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers and resolve issues.
• Utilize technology for account management.
• Recognize sales opportunities.
• Explain products and processes.
• Ensure first call resolution.

Skills

Excellent organizational skills

Communication skills

Customer service orientation

Problem-solving skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Remote Work-at-Home, Full-Time, Hourly + Bonus

REMOTE REPRESENTATIVE Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

No Resume Required, Phone Interview

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy

• Paid Time Off Earn PTO and paid holidays to take the time you need.
• Health Benefits Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance Access life insurance options to safeguard your loved ones.
• Supplemental Insurance Accident and critical illness insurance
• Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code Be comfortable while you work.

MCI is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a work environment that is free from discrimination and harassment.