Wireless Sales Supervisor

Launch your career growth with Staples stores.; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading office supply company is seeking a Wireless Sales Supervisor in Toronto, responsible for enhancing the customer experience and achieving sales objectives. You will lead a team, resolve customer concerns, and collaborate with management on financial targets. Candidates should have at least 2 years of wireless sales experience and 1 year in a supervisory position. This role offers competitive benefits and an opportunity for career growth within a diverse and inclusive workplace.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Associate discount

Learning & Development programs

Qualifications

• Completion of post-secondary education is preferred.
• 2+ years of Wireless Sales experience required.
• 1+ years in a supervisory role with accountability for sales targets preferred.

Responsibilities

• Lead and model selling culture to achieve targets.
• Partner with management on financial goals.
• Resolve customer concerns diplomatically.
• Participate in recruitment and training of associates.

Skills

Sales experience in wireless technology

Diplomatic client resolution

Planning and organization

Independent working

Education

Post-secondary education

Job description

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Some perks and benefits:

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• And more...
• Associate discount
• Learning & Development programs

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise.

Specifically, you will:

• Partner with management to identify and achieve short and long-term goals for the wireless department
• Ensure team understands connection between store financial success and the wireless department
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
• Effectively resolve customer concerns and escalates to management when appropriate
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
• Provide management with relevant sales information
• Participate in the recruitment, hiring and onboarding processes within their department
• Be accountable for training and coaching associates in all aspects of sales and customer engagement
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

Qualifications:

• Completion of post-secondary education is preferred
• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
• Ability to resolve clients concerns in a diplomatic manner
• Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
• Capacity to work independently and seek out assistance as required

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

• Job Identification 57603
• Job Category Retail Stores
• Locations 2149 Yonge Street (at Soudan), Unit 202, Toronto, ON, M4S 2A2, CA