Watchmaker / Senior Watchmaker

Raffi Jewellers Inc. Cambridge | Montreal | Waterloo; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury retail company is seeking a skilled Watchmaker in Cambridge, Region of Waterloo. The role involves performing meticulous watch assessments and repairs, enhancing customer experience, and ensuring brand standards. Candidates should have at least 5 years of watchmaking experience, with opportunities for career advancement in a collaborative environment. Competitive compensation and benefits offered.

Benefits

Competitive compensation

Comprehensive benefits package

Opportunities for career development

Qualifications

• Minimum 5 years’ experience in watchmaking; at least 2 years as a Senior Watchmaker for the Senior role.
• Able to complete a bench test and training by Rolex.
• High level of discretion and confidentiality in handling client information.

Responsibilities

• Conduct meticulous assessments of each incoming timepiece.
• Analyze mechanical movements to identify malfunctions.
• Clear communication of findings to Customer Service staff or clients.

Skills

Attention to detail

Problem-solving skills

High level of dexterity

Education

Completion and/or Certification in recognized Watchmaking Program

Job description

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Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We are honoured to play a small role and do everything we can to assist our clients in these DEFINING MOMENTS .

Step into a world of timeless elegance. Raffi Jewellers proudly unveils a new Rolex Boutique, located inside Royalmount Shopping Centre in Montreal, designed to offer a world-class luxury experience to every client. We’re currently seeking passionate and driven individuals to join our team and represent the brand’s legacy with elegance, professionalism, and precision.

Your Impact :

As a Watchmaker, you will help to significantly elevate customer experience, sales potential, and brand credibility. You will perform on-site diagnostics and repairs, reducing service turnaround times, and boosting customer satisfaction. Your expertise builds trust with clients.

Responsibilities :

• Conduct meticulous assessments of each incoming timepiece, capturing detailed notes to document condition, previous wear, and any signs of prior servicing
• Analyze mechanical movements to identify malfunctions or anomalies, ensuring a holistic diagnosis that considers both visible and underlying issues
• Interpret client concerns and translate them into precise technical evaluations
• Recommend service levels in accordance with Rolex’s standards and brand-specific protocols, ensuring accuracy and transparency
• Clearly communicate findings and service proposals to Customer Service staff or directly to the client where appropriate
• Generate parts lists for ordering and confirm availability and delivery timelines.
• Carefully dismantle timepieces using appropriate anti-static tools and under controlled environmental workshop conditions
• Execute case and bracelet refinishing using a range of specialized techniques (polishing, satin-finishing, sandblasting, lapping), matched to the brand’s finishing standards and certification level
• Verify water proofness using advanced testing methods (air pressure, vacuum chamber, and water immersion systems), documenting results.
• Perform full overhauls of mechanical movements.
• Inspect and replace worn or damaged components.
• Adjust and regulate timing using advanced timing equipment (e.g., Witschi or Greiner systems), ensuring chronometric accuracy within brand standards
• Maintain an immaculate and efficient workstation in accordance with both Raffi Jewellers and Rolex specifications
• Ensure that all watchmaking tools and components are organized, secured, and inventoried

As a Senior Watchmaker :

• Maintain up-to-date documentation on technical procedures, updates, and service bulletins from partnered brands
• Serve as the senior technical expert and mentor for junior watchmakers, guiding their development through demonstrations, reviews, and hands-on training
• Establish and enforce workshop policies and protocols to maintain consistency, safety, and quality
• Liaise directly with brand representatives, service centers, and technical trainers to ensure compliance with evolving standards and innovations
• Provide expert insight and education to clients when necessary, including consultations on care, servicing intervals, and timepiece preservation
• Represent Raffi Jewellers’ watchmaking excellence at industry events, training sessions, and client appreciation engagements

Must-Haves :

• Minimum 5 years’ experience in watchmaking; at least 2 years as a Senior Watchmaker for the Senior Watchmaker role
• Completion and / or Certification in recognized Watchmaking Program
• Able to complete a bench test and training by Rolex
• High level of dexterity and focus to handle small parts
• Strong attention to detail with organizational and time-management skills.
• High level of discretion and confidentiality in handling client information.

The Benefits :

• Competitive compensation and comprehensive benefits package
• Collaborative and supportive team environment
• Opportunities for career development and advancement, including attending exclusive brand training and industry events.

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail

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Watchmaker • Cambridge, Region of Waterloo, Canada