Volunteer Coordinator

Calgary Homeless Foundation; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

A community-focused organization in Calgary seeks a Volunteer Coordinator to oversee volunteer activities, including recruitment, training, and recognition efforts. The ideal candidate will have 5+ years of experience in nonprofit settings and strong leadership and organizational skills. This role requires occasional evening and weekend work. Join us in creating meaningful community connections.

Qualifications

• 5+ years of experience working with volunteers preferably in non-profit settings.
• Member in good standing with relevant regulatory body (if applicable).
• Understanding of women’s issues and empowering women and girls.

Responsibilities

• Overseeing volunteer activities including recruitment and training.
• Developing and posting volunteer opportunities.
• Maintaining regular communication with volunteers for feedback.

Skills

Strong organizational skills

Excellent communication

Leadership skills

Ability to work collaboratively

Detail-oriented

Education

Undergraduate degree in related field

Tools

Microsoft Office

Better Impact

Job description

Overview

The Volunteer Coordinator is responsible for overseeing volunteer activities within the organization. Their key activities include volunteer recruitment, orientation and training, placing volunteers in different roles, and recognition activities. Additionally, the Volunteer Coordinator plays an active role in supporting internal and external organizational events. Working collaboratively with team members and supporters, this position helps to create meaningful opportunities for women to connect and create change in the community.

Key Duties

Volunteer Recruitment & Onboarding

• Develop and post volunteer opportunities; outreach to diverse community groups to maintain a robust volunteer pool.
• Screen and interview volunteer candidates; perform background/vulnerable sector checks.
• Conduct orientation sessions and training to ensure volunteers understand the organization’s values, policies (including confidentiality, safety, trauma‑informed practice), and their role.
• Assess volunteer skills, interests, availability and match them to appropriate roles.
• Coordinate with other staff/program leads to identify where volunteer placements can effectively support programs/events.
• Monitor placements to ensure a good fit and make adjustments as needed.

Support & Supervision

• Maintain regular communication with volunteers (check‑ins, feedback, addressing issues).
• Provide ongoing training or refreshers if needed.
• Support volunteers through difficulties or conflicts; ensure their experience is positive and meaningful.

Volunteer Recognition & Retention

• Plan and organize recognition events or activities.
• Develop systems or practices that help volunteer retention (e.g. feedback, rewards, growth opportunities).

Records & Administration

• Maintain volunteer files: applications, onboarding, orientation and training records, hours logged, performance feedback, offboarding.
• Use and maintain volunteer management systems or databases.
• Generate reports/statistics as needed (number of volunteers, hours, turnover, impact metrics).

Events & Program Support

• Collaborate with team members to plan and execute internal and external events requiring volunteer support.
• Support with educational field placements (practicum).
• Ensure volunteers are integrated into programming safely and effectively.

Equity, Diversity, Inclusion & Truth and Reconciliation

• Ensure volunteer program practices are inclusive and culturally responsive.
• Participate in and support organizational efforts related to equity and inclusion.
• Integrate principles of Truth and Reconciliation in work with Indigenous volunteers and programming.

Required Qualifications

• Undergraduate degree in related field (e.g. social work, non-profit management, community development) or equivalent combination of education & experience
• Member in good standing with relevant regulatory body (if applicable).
• 5+ years of experience working with volunteers preferably in non-profit or community service settings
• Strong organizational skills, attention to detail, ability to manage multiple tasks
• Strong leadership skills with the ability to motivate and inspire others.
• Demonstrated ability to work collaboratively with people of diverse backgrounds.
• Understanding of women’s issues and the importance of empowering women and girls.
• Excellent communication and interpersonal skills.
• Organizational skills and attention to detail.
• Demonstrated proficiency in the Microsoft Office suite or related applications.
• Experience using Better Impact is an asset

Working Conditions

The Women’s Centre is a storefront community center operating in an open environment. This role will require attendance and participation in off-site meetings and events in the community. This position requires occasional evening and weekend work.

Conditions of Employment

Criminal record and vulnerable sector check required.